Simon Orthodontic Services

Terrible customer service. They never answer the phone and the attitude from the front desk is intolerable. Don’t make the same mistake I made two years ago.

The two doctors that I saw where very professional and made the process easy for me. Now, I would have rather seen one doctor that knows me and my situation instead of two that see like 40 clients a day. The dentist assistances are not professional at all. They spent the whole time talking loud in Spanish about each other life. Basically, gossiping the whole time you are in the chair getting your braces adjusted. Since they spend more time talking to each other then actually doing their job, sit back and get on your iPhone because you will be here for a while. My teeth did get straighten out the way I wanted, but I would have rather taken my $ 4,000 somewhere else.

Just as with Jake L.‘s review, I had HORRIBLE customer service BEFORE I even thought about having services done here. They sent my chart to the Kendall office after I told them NO and one day I was so agitated after being hung up that I proceeded to call more than 20 TIMES (My b/​f can attest for me) after someone finally picking up the phone nonchalantly. SO IRRITATING… and then they had no answers for me yet on the transfer of my chart. I can say I had a good experience for my consultation with the girl who did my x-​rays, she was very nice and cool so I feel bad she works at an establishment like this. At the financial managers (correct title?) room, they wouldn’t even work on the price with me even though I was going to pay ALL CASH UPFRONT… so they lost my business and any word of mouth referrals I would have offered (and they should know that word of mouth is the strongest and cheapest form of advertising!) so… OH WELL… took my business to ORTHODONTICS ONLY, even though a big pricier or comparable depending on the nature of severity, and couldn’t be happier. If it is a little pricier in your situation, still go to O. Only…you’re worth it!

The folks at Simon Orthodontic Coral Way office are absolutely fantastic. The environment is friendly, the staff are helpful and make you feel comfortable and treat you like their friend. I’ve only been treated for about 8 months and I can confidently say that I would recommend their services to anyone interested in getting orthodontic treatment — especially if you’re an adult and are feeling a little hesitant and nervous about getting braces! (I’m 24 years old).

Both my daughter and son got their braces by Dr. Simon. Dr. Simon is the friendlist orthodonist I’ve ever met. He gives each and every one of his patients 110% care. Cristy, the office manager is very sweet and attentive to patients’ needs and concerns; and Yosy, one of the office staff, always greets everyone with a smile on her face, her phone skills are top notch as well. They offer an affordable payment plan too! The waiting room is always packed with patients, but that is a good sign, and well worth the wait.