SOBO Concepts

Never refunded me for a shirt a mailed back because I did not like the color yet called me asking if I wanted it in a different color. Lost about $ 20.00. Fortunately USPS now has tracking so hopefully no one else will have to deal with this in the future. Just wanted to voice my opinion with this company.
Email exchange:
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Hello,
I noticed I don’t think I ever received reimbursement for this order. Do you happen to have any confirmation that I was refunded?
Thanks,
Nichole
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Nichole:
Did you send the shirts back to us? So far, we haven’t received them.
Dino
(Accusing me of keeping the shirt after I told them I didn’t like the color. I returned it back in December 2011. Received a voicemail also asking if I wanted it in a different color. Sound like they didn’t want to deal with the exchange process.)
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I received a voicemail a few months ago that the shirt was received.
Thanks,
Nichole
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Heard nothing else from them after this. Thanks surropa. This was supposed to be a Christmas present to myself back in December 2011. Love your concept and have purchased shirts from you guys as gifts to others but you have lost my business. Really do hope there is some homeless man wearing the shirt I never liked but somehow the lack of communication with this company makes me think otherwise.