Steve Madden Retail

Worst customer service I have experienced from any Steve Madden. Cashier was a racist and extremely extremely rude in the manner in which she tended to me. One of the girls on the floor claimed she was going to retrieve my 3 pairs of shoes; had me standing like a fool for 15 minutes even after l reminded her; all she could say was «oh sorry.» She did proceed to the back to what I assumed was to retrieve the items, unfortunately she returned with a another customer shoes — who btw had just entered the store. The cashier informed i can not purchase the shoe if i dont know the sales rep name. It had dozens of people in the store. The rep never give me her name. The cashier then proceeded fling the shoe at me because i said i dont need the bag. I called her out on it and she shrugged at me. Worst worst service. Great shoes; horrible service.

I literally was sticking my closet with shoes. I must have asked the associate for nine pairs of shoes. She, with a smile on her face, was very quick to bring them out to me. The experience was pleasant and I bought the majority! Will definitely return!

i love Steve Madden shoes (although they can somethings be pricey)! But now i have another reason to shop here… the customer service! Not all of the girls working here were nice but i felt the need to tell you about this one girl named Vanessa.
i dont wear heels much, only on special nights and last Saturday might was one of those nights. i needed a new sexy but comfortable pair of heels to wear so I went to Dade Land Mall, and from the moment I walked in this girl help me out as if she was my friend on a mission I was soooo pleased in the way she helped me out that i even called her district manager to tell her about the wonderful employee she had.
i was only there for one pair of shoes, but walked out with two.
Thank you Vanessa!