Suntrust

I don’t even bank here and the customer service is terrible. Their apologies are extremely insincere when they make an error. They’re short tempered and borderline rude. I wouldn’t even give them negative stars — I’d give them 5 (poop emojis).

This has to be not only the worst bank when it comes to work ethic but, they could care less about addressing any issues. What they are very good at is assessing fees, more fees and more fees. For that, I give them 5 stars. Unfortunately for customer attention and a response from anyone, for that your going to have to call the 800 number. I have literally visited this branch 5 times to resolve the same problem stemming from erroneous charges to one of my accounts. Not only have they done nothing about it but, I was also assed OD fees for those charges, even though the merchant provided me with proof that in fact they weren’t mine. All they say is «the manager has to look into that». Well, the manager is never there! He’s been on sick leave for god knows how long. The 800 number isn’t much help either as a lot of their calls now get routed to Asia. All I get is the typical «we understand your frustrations but, yada yada yada. It’s a shame that this bank has fallen in the same category as Chase (after Wamu take-​over) and TD Bank. They have predatory practices to insure that you stay in the red. Fees fees fees. Holds on deposits, more fees. Return items. Fees and oh yes, more fees. Worst of all no one has ever returned a phone call when I leave messages but, boy they sure know how to return an item posting. This branch and Suntrust as a whole gets a big fat zero from me though Unilocal only allows one star. They don’t even deserve that. STAY AWAY FROM SUNTRUST IF YOU WANT TO KEEP YOUR MONEY IN YOUR POCKET AND ACTUALLY WANT REAL HUMAN ONE ON ONE ATTENTION!

I don’t bank at Suntrust, but I come here to use the drive thru teller to pay for my car — since it is financed by Suntrust. Drive thru is always super slow even when there aren’t many cars waiting and I think it is because they only have one person tending to the drive thru.
The only great thing about this location are the extended hours on Friday — it’s open ’til 6PM and they are open on Saturdays from 9-​noon.

good sun trust