Located smack in the middle of downtown, it is convenient. I have been here so many times and always have such a pleasant experience. When you walk in to this very large bank you are greeted immediately from anyone who works there. The lines have never been long and the tellers are quick and ever so friendly. Recently when I stopped in for a quick withdrawal a man w the teller from the Brickell location. He recognized me and it just brightened up my day. I would see him a few times a week when I worked in the area and it was nice to feel special when he put on his big smile and asked what was I doing at this location. Every staff member here are super professional and give excellent customer service. Parking is street metered, and I seem to get very lucky and usually find a parking without a problem.