Super Yellow Cab

This is the worst experience I have ever had. I wish I could give 0 stars because 1 does not cut it. The cab was disgusting and dirty. The cab driver was on the phone the entire ride screaming in some other language. She then PURPOSELY went one way there was a ton of traffic even though I had Google maps up on my phone saying to go a different way. I then told her to just let me out of the car and she wouldn’t let me out. She claimed that I needed to go my full destination of where I originally told her. Who does she think she is?
After arguing with me and the cab fare doubling while I was trying to get out of the car she tells me I need to pay with cash only, even though she told me before I got in they accept credit card. I swiped my card several times and the machine was not working — she claimed she didn’t know why and she demanded I pay with the $ 10 bill I had in my wallet. It’s funny she knew how much I had in my wallet since I didn’t even know… she was obviously eyeing up my wallet. Anyway I say I’m not paying with cash and I open the door to get out of the cab. That’s when she magically decided to hit some button on the dash to turn on the credit card machine. At that point i basically said screw you for trying to scam me this entire time!
Do yourself a favor and stay away!!! Use Über instead even if there is a surge rate. It’s not with the frustration and robbery.

Cannot recommend. They overcharged me and although the management was sympathetic, they have gross drivers. Cars not really clean. Drivers not honest. Dispatch seems fine.

Unfortunately neither Über nor Lyft has wheelchair accessible transportation available here yet, so this was my only viable option to get a wheelchair-​bound relative to the dentist. It was a total disaster. I placed my wheelchair accessible request 24-​hours in advance (as I was instructed to do) and called the following morning to confirm. No one showed up. We called to complain and a standard sedan was dispatched. This was a huge problem but we had no choice other than to make it work. The actual distance traveled was 3.1 miles and we were charged for 4.9 miles.

I called today for a taxi to drive me to work. I first called a little after 10:00am and asked if I could have a taxi sent to me at 10:30 she said that I’d have to call 15 – 20 minutes before to which I responded OK and she immediately hung up before I could begin my next sentence which was going to ask to just send one now because the taxi always comes late anyways. Regardless, I called again at 10:16 and asked for a taxi and after I gave my information, again, they hung up without warning. I was going to ask if they had an approximate time. It seems like all the call staff is in such a rush to get us off the phone that they skip over being polite and come across as very rude. But the icing on the cake was when almost an hour later when my taxi hadn’t arrived, I called to see what was going on. I called 3 times. Each time I heard girls laughing in the background when I was getting put on and off hold and then hung up on. Finally on the fourth try they picked up and I told them I called for a cab an hour ago and it’s still not here. Her response was simply «Ok.» ??? Hello??? I had to ask if she knew if it was coming or what. Then she asked for my address and said she’ll put it on a «rush» request I said OK and she immediately hung up without warning. Then about 5 minutes pass and I get a call from the taxi driver that says he’s two minutes away. He finally comes and I’m a half hour late to work. Thanks.

This company sucks. I cant wait until the cabs need to upgrade everything. Their taxis smell, their drivers smell, they have no AC. They lie about taking credit cards. Über has proved the industry needs to step it up, so its time this lackluster company does
Eddy in cab 836 is a liar and smells like crap. Once I found out he lied to me this company is going to wish Eddy takes a shower

Terrible service. They lie and tell you they will come in 15 minutes and then never show up. When u call again they are rude and say it will be another 15 minutes.
This is why UBER will put them out of business.

Driver was extremely rude. Jose #11 112. We simply asked for the air conditioning to be turned on and were yelled at. He WAS extremely unprofessional and threw our luggage to the airport curb upside down! I’m not sure if he was having a bad day, but this was absolutely uncalled for. Will avoid next time

Zero stars. Worst riding experience ever encountered. Seriously.
We had the displeasure of having Mohammed Mansha (# 7141) drive us from Miami’s airport to Ft. Lauderdale’s Airport on October 12, 2014. He was quiet and appeared relatively nice. Unfortunately, his driving was quite the opposite.
Simply put, this was the most harrowing, uncomfortable and terrible riding experience of my life despite the fact that the driver CONSTANTLY drove a speed embarrassingly lower than the speed limit (e.g., his average speed on 95 North was maybe 45 miles per hour and he only twice or so exceeded 55 mph). When other cars weren’t blowing by his cab (note: he never came even remotely close to passing a single car), they were busy honking at him, including another cab that almost hit us that I still would have given anything to have been in.
He routinely crossed into the other lanes despite going a speed embarrassingly lower than the speed limit. He changed lanes without reason and without looking, though he was kind enough to turn his head afterward to «look.» For example, he once moved right into an oncoming merge lane, then immediately moved back into the far right lane when the merge ended, then moved into the center lane soon thereafter, and then right back into the far right lane for our exit. There was no rhyme or reason to any of it. He also drove the car in a manner designed to give us shaken baby syndrome. It’s as if he placed his feet over each pedal and alternated using them at whim. And he did this at every speed, which meant that it was not just uncomfortable on the highway, but also uncomfortable when we were departing the taxi stand at a whopping 15 mph. Space travel would have been less physically taxing than this nonsense.
In sum, you can do better fellow travelers. Much better. A rickshaw would have been faster and safer up 95 than this garbage.

Sunday 9÷21÷14 1:15 ish am, I arrived at Miami airport, I gave the address to the cab driver who wasn’t very polite. Google maps says that My drive should only take 15 mins from the airport to get to my destination. My cab punches in the address into his dash mounted gps. He punches in the #2 into his taxi metering thing. We start making small talk and he asks me if Iv’e ever been to Miami, I tell him «no». Eventually he tells me he is from Haiti, we then drive around for what seems to take a much longer time than necessary. I’m looking at his gps and it seems he keeps missing exits and turns voiced by the gps. We finally get to the destination and I go to swipe my card through the machine, he then tells me that it’s broke and he can only take cash. We go back and forth about this and I ask him why he didn’t tell me this when I got in the cab. So then I’m forced to go to use the atm in the hotel lobby get charged $ 3.50 and whatever my bank will charge me. I don’t know if #2 in the taxi meter thing means I’m being charged for 2 people? Look out for a darkley complected man from Haiti in mid 20’s-30’s. Super Yellow cab #181.
*From what I’ve read in other posts, this isn’t the first time this has happened.
*Don’t use this company they are crooks theives and scam artists.
*If you are forced to use them ask them if they take credit/​debit before you get in the cab.

I just waited an hour for a cab. I saw at least 5 drive by empty from the same company. When he did finally get me he has African talk show BLASTING in the cab. At this point I’m worried I’ll miss my flight. The driver won’t keep his eyes on the road. He STARES at every girl walking down the street. Drivers name is Eric cadet with ‘super yellow’ cab #36 954.

Simply the worst Taxi service in Miami. Customer service gives unrealistic pick up times. Most taxi’s are not clean. Drivers rude. Tried to stay loyal to them but they do not care about patronage.
I hate writing bad reviews… hardly ever do. This is warranted.

If I could rate zero stars I would. This cab company had the absolute worst customer service. We ordered a van, we were told it would be 10 – 15 minutes for a pickup, 25 minutes later we call back, and our pickup was never even posted to their system. Very disappointed with Miami cabs, thankful Über has been implemented down here. I will be using a company that provides a decent service with friendly people.

Horrible!!! I called for a cab to the airport, they took all my info, even repeated it back to me… 20 min AFTER my cab was supposed to arrive I call back and find out they never put my request in the system, and no cab was coming anytime soon… no apology, nothing… I ended up having to drive to the airport in a rush to keep from missing my flight… I’m paying $ 17 a day as we speak for airport parking because my cab never showed up… will NEVER use them again!!!

UNDEPENDABLE!!! RUDE!!! STAY AWAY!!!
If there was any way to give no or negative stars this «business» would warrant the poorest rating. I called for a cab for 6 people and was told there was a cab in the area and that it’d be approximately 10 – 15 minutes. Fast forward 25 minutes and no cab has shown up. When I call back to see what the delay was, the operator was the rudest person with whom I have had the displeasure of dealing. Not only did she fail to apologize she actually started to yell at me. Be warned, if you actually want your cab to show up call someone else!!!

So I read all the reviews and was scared no cab would show up and I would have to drag my 57 lb bag to the metro rail and take the train to the airport. But I called at 2:05 to get a cab for 2:40 (and they of course don’t take «reservations» and the dispatcher was kind of short with me although not quite as rude as I was expecting after reading other reviews hence the only 4 stars) but they said the wait time for a cab was 15 – 20 so call back in 10 minutes. I called back in 10 minutes and they said a cab would be there as soon as possible and to my somewhat pleasant surprise the cab showed up and the guy called from downstairs like 10 minutes later which I wasn’t expecting so I had to kind of rush to get downstairs. But he was a very nice man and my cab ride was a short and pleasant one to the airport!

Would give zero stars if it were an option. Extremely rude and unprofessional call center (will hang up on you without a thank you), dirty cabs, drivers that demand cash and no credit. I cannot imagine worse. That Miami doesn’t have Über is an embarrassment.

Unfortunately 0 rating is not an option. I took a cab from the airport to my office which was a 15 minute ride. This rubs 90% of the drivers the wrong way. The driver then refused to accept a credit card. They had just announced a few days earlier that drivers could not refuse to accept cards. Unfortunately for me, I didn’t know about the announcement until i got into the office to complain about the service. When I arrived to my destination, the driver refused to take my luggage out. He popped the hood open and said «be my guest.» He was completely rude.
On the receipt he had his cab #R21 and his name is Francisco. There was a number to call to complain, but they never pick up the phone.

This is by far the worst cab company I have ever had the displeasure of riding with. I wish I could rate them at 0 stars. Our driver (Angel Messina, No. 8703) not only spoke no English and obviously has a tenuous grasp on understanding the language in general, was extremely rude and unwilling to follow our instructions. He took the wrong way for over a mile against our advice abd had to turn back, putting our fair that should have been around $ 15 well over 20. Needless to say, I DO NOT RECOMMEND that anyone use this service.

Picked up the cab at MIA and noticed that it was dirty and in disrepair, with the indoor lights hanging out by their cords. Then was irritated by the very slow driver, who appeared to not know how to drive well. He must have been going 20 on a 35. He also did not appear to comprehend my instructions to Coral Gables. Finally I ask for a receipt and he says he doesn’t have any! I’m surprised and write down his ID #, and he must have noticed because out comes the receipt. I left the idiot a few dollars.
Next I call the «complaint or compliment» phone number listed on the receipt, 305−885−0000. I am transferred for the first responder to another, who states that they cannot take complaints now because the manager is on vacation! I told them their business was a joke and I would not be using it again.
So rather than give them a private complaint I’ll make it public: Stay Away from Super Yellow Cab — it is a POS.

Experiences with this company have been hit or miss. At times I’ve had friendly cab drivers, at other times, not so much, and some cabs are cleaner and smell better than others.
During my most recent experience, I arrived at MIA, gathered my bags and went out to catch a cab. There was no one working the taxi station outside Terminal G where my flight arrived, but there was a phone with a sign to pick it up if you needed a Taxi, or you could walk to their active stand at Terminal F that’s always staffed. I picked up the phone, a woman answered straight away and asked where I needed to go. I told her and she said it would be a few minutes. Then I waited for about 20 minutes with no taxi arriving.
Finally one of the airport staff that must deal with taxis asked if I needed one, he got on his radio and asked for one to be sent, and he stepped out into traffic and guided one of the next cabs to pick me up. When I got into the Super Yellow Cab, I explained to the driver where I needed to go, and he started shaking his head and cursing in Spanish. This really pissed me off. I realize it may only be a $ 20 or $ 25 trip, but I’m sorry, not everyone who needs a taxi is going to Miami Beach or to distant places like Ft. Lauderdale where the drivers can make bank. The rest of the drive he was completely silent. Against my better judgement I did tip him a few dollars when he dropped me off, but I almost asked him to give it back when I asked for a receipt and he acted as if I was putting him out by asking him to tear off a slip of paper from his receipt book and hand it to me.
I realize cabbies may not make much, and they obviously make more $$ the farther their trips take them. On the other hand, they are in the customer service industry, which means that sometimes, even when they don’t get a long trip with a huge fare, they gotta suck it up, smile and do the gig.