T-Mobile

I don’t know how I ended up fighting over the phone with T-​mobile about please ending a fax number we never asked for when we signed up.
When we signed up,
1. the guy that helped us had gotten confused and told us the wrong plan for long distance calls, so for a month we thought we were covered until the bill came. We went to go see what was going on just to figure out the guy explained everything wrong and gave us the wrong plan. Maybe there were too many things going on for him at the moment but we had to pay for that. We asked to have that long distance option removed and then
2. A line we NEVER asked for appeared somehow for a couple months. It was «supposedly a free line,» but we don’t believe anything is free and wouldn’t of accepted it. We don’t even own a house phone or fax machine to ask for that.
3. (The worse part)
When I was trying to deal with this, T-Mobile’s Customer Service told me I had to go to this Coral Way location where I originally signed up in order to solve this. I was attended at first by a very kind sales rep (wish I knew his name but he’s one of the few who seemed to care about details and he remembered us from when we signed up, even though he didn’t assist us). He got the manager, the manager pretty much sent me away and told me I had to call and deal with this with the T-​Mobile Costumer Service number (as they usually say). I had to drive near Aventura for class I was running late to already and had to deal with this that day to figure out where some extra charges were coming from.
I leave and as I’m heading half way to school (Coral way and Aventura are an hour away) I’m told by T-​mobile Customer Service again that I had to deal with this in the actual store location (just as I was told before!) I grew frustrated and I told them I was just there and they told me to call customer service. They couldn’t help me, so I call that store location again in hopes to solve this through the phone since I was just there. I’m on the phone with the same manager and as I’m trying to explain that customer service told me to contact them again, he stops me and says I have to be present in the store in order for him to deal with anything. He didn’t want to open and view my account through the phone, he didn’t even ask if I was the main phone line of the account… He did not care nor feel bad that I waited to speak to him and he told me he couldn’t help me. You can NOT imagine my level of frustration at this point, I’m about an hour away after I waited to talk to him. I try to explain that I was JUST THERE, HE sent me away and I have somewhere to be that I’m running late to, he tells me in the same indifferent manner that I have to go to their store in order for them to help me, doesn’t matter what happened, it was obvious he didn’t care. He hung up on me not caring what had happened. I crack at this point trying to solve issues THEY had caused. I call T-​Mobile Customer service AGAIN angry and with tears of frustration (the man was so RUDE) that customer service felt so bad for me that they put me on hold for a while but figured out how to make the exception and resolve the situation themselves even though I had to «be in the Coral Way Location.»
3. This month, 7 months later… I notice 2 NEW LINES in my account! Hilarious. How the hell?!?
I haven’t added any account. It was now one new mobile number and one new internet number. I called T-​Mobile Customer Service again and explained everything. They saw I never even used these numbers and none of us have any idea how they showed up either. Thankfully, costumer service through the phone knows how to deal with their clients and know what they have to do! They didn’t make me pay for it but I’m seriously expecting to see some new phone lines magically appear again soon…
Stay on top of your bills to make sure you’re not charged things you didn’t ask for.

Award winning staff, clean store, lots of variety to choose from, always a manager present, the wait time is 30 – 40 minutes any day after 330PM. The kiosk now only takes cash and checks so payments have to be made online, or calling 611 or waiting for a rep a long time! Troubleshooting can be self done with a troubleshooting laptop that’s on the sales floor free. This location no longer has public bathrooms. All phones and tablets are live for your entertainment while you’re there. There’s also free WiFi. You can use tap to pay with your phone here with SoftCard, Google Wallet and Apple Pay.

My friend and I went to this Coral Way to add another phone line to her existing plan, and I would just like to say that the customer service here is phenomenal. We did have to wait about 40 minutes in order to get served, but the young lady who assisted us was very easygoing, answered my friend’s questions with ease, and was able to guide us along the whole process.
However, this place deserves a spot on my Unilocal list «The 6TH Layer of Hell». I went to use their bathroom, and it seemed like it was in shambles. Someone seriously had a diarrhea explosion in there, and the smell was so unbearable that I could not use the toilet. I seriously gagged in my mouth. I think that if their staff is going to take more than 30 minutes to serve you, the least they could do is have a clean bathroom.
Bored at this T-​Mobile right now? The Apple cell phones and Samsung cell phones on the side are connected, and you can make outgoing phone calls. If you do plan to call a friend or family member from one of these phones, make sure to delete any records of phone numbers because young kids are known to make quite a few prank calls every now and then.
I would give it four stars due to their customer service when you actually get served, but this long wait and dirty bathroom knocks them down to a lowly 2.

Only one reason why I come in here.
Carmen Perez
You might have to wait because she’s a fan favorite, but she knows her stuff and will always look out for your best interest.