T-Mobile

I’ve been wanting to update to the 6s for a while now and guess why I haven’t, because I refuse to wait hours for someone to take my money. I am literally giving them about $ 200 to upgrade to a new phone plain and simple, instead they’re understaffed, amateurs and can never quite provide clear instructions or explanations. I’m really not that person to give bad reviews, I know how retail is because I’ve worked retail, I know how some things are out of your control as employees, but to whoever this may concern whether it be a manager or a CEO, know, that you are losing business left and right because of the ridiculous waiting lines, I could get on a ride at Disney faster. Many people I’ve witnessed walk out after 30 – 45 minutes of being in the store waiting without even being greeted, or after waiting and waiting and finally getting a rep to help you, they tell you you have to go online or call this number and they’re done with you in under 2 minutes when you’re trying to SPEND YOUR MONEY THERE.

It is Sunday and there is only 3 people working. There is a huge line, I have been waiting for 30 mins and it has no move AT ALL! There is also people fighting for who got here first or no! This is horrible!!!