The UPS Store

So I rented a locker for my business and the agent that enrolled me in the program informed me that as long the items I was going to receive where under my business name there wouldn’t be a problem. Today I went and picked up a package from my customer and was told by the agent at the store that it would be the first and last time they would hold a package for me because the items did not have my name. Im very upset and disappointed on how UPS is running business. To get my money they provided me false information and now they do not want to fall through with what I was promised. This will be my first and last time I ever make any business with UPS and I will be expecting my money back.

Hidden charges. Went to pick up a package and was charged $ 10.00!!! I needed it badly, this is extortion.

This place is horrible. Taking my business elsewhere. Their «gotcha» fees are outrageous, I’m surprised they do not have a cover charge to walk in.

Not the friendliest staff… There’s a pretty boy that works there who thinks he’s hot sh** and wanted to charge me $ 3 for a strip of tape to secure my box closed. I usually go to to another ups store (near UM research bldg on NW 7^th ave.) that always offers to tape my boxes close for me as a courtesy and it’s those simple courteous gestures that keep me going back to them. Will NOT be returning to this location on 69^th & Biscayne.

I give them five stars for being Fast and knowing what there doing ! Also so polite.

Incredibly friendly and helpful. I read through the comments below and I also do not know why this place had bad reviews.
The gentleman with the dreads and glasses (assuming there is only one) was very helpful and personable as was the gentleman who processed my shipment and rang me up.
I have more boxes to ship and I will be coming here :)

The employee was so slow, move with some urgency or a sense of purpose. So slooooowwwww

Store opens 10 min late and the employee blames traffic — what is this middle school? Then the store’s equipment doesn’t work (again), so I can’t get a receipt for the dropped off package. The. their system isnt integrated with UPS, so no tracking number until late tonight. Hopefully!
In other words you I could have dropped off the package with anybody and asked them to call a UPS truck for pick up. I would have gotten better service.
Not the first time I experience a total lack of concern for customer service at this store.
Can’t believe they’re in the overnight shipping business. is there a way I can give ZERO stars?
On the plus side, FedEx driver was sitting in front of the store on time, waiting for the UPS guy to open up.

The staff was friendly but the $ 2.00 charge for a foot of tape is a bit much hahaha. They sell four dollar tapes behind the counter. Get those instead!

Guy with glasses and dreads is SO rude!!! Avoid asking him anything! Oh and $ 5 for Internet

Staff is extremely unfriendly and rude. I felt like I was a burden to the employees with the attitude they gave me when I went here. The employees didn’t care to help me at all, they just wanted me to help myself and leave.
Never going back to this store.

MUST READ THIS BEFORE GOING TO THIS PLACE.
IF YOU HAVE KIDS: THIS IS HOW THEY TREAT THEIR CUSTOMERS. RAISED HIS VOICE TO MY WIFE IN FRONT OF OUR CHILDREN.
PLEASE SEE EMAIL TO MY WIFE BELOW FROM THE OWNER. NEEDLESS TO SAY, SHE DID NOT SHIP OR TAKE ANYTHING FROM THE STORE.
From: John Tsialas
Date: July 2, 2014 at 8:40:15 PM EDT
Subject: Leaving Without Paying For Services
Dear
It is a disgrace when an individual comes into a business, asks for help by printing shipping labels and then walks out without paying for the services like you did. What you did today was a bad example for your children that were with you too.
If you ever want to come into the store again, please bring the money to pay off those services which was only $ 1.72 for the 20 minutes of wasting my sales associate’s time in assisting you. It is not the amount but your actions which is the surprise.
I hope you are proud of your disgraceful act because your actions ruin the trust we set for our customers in general. Don’t worry, I will pass the video on to the other stores in the area so everyone knows who you are.
Have a great night and feel proud of your disgraceful actions.

The Ups Store#6195
6815 Biscayne Blvd
Suite # 103
Miami, Florida 33 138
P: 305−759−8877

I do not know why this place has bad reviews. Price wise it is comparable to every other UPS store. If you want cheap packaging go to walmart. The UPS store is great for shipping. I typically use it to send back returns.
The parking is super easy and every single time I walk in I have been greeted with friendly hello.
I prefer this place to a much closer FedEx

Couldn’t give it 0 stars but I’m offended that I have to pay $ 2 per box for tape or buy a roll for $ 4. Seriously… I came with my labels ready and you want to charge me $ 4 for not even a foot of tape!

Super fast, friendly and knowledgeable! What more can you ask for?! I was in and out in less than five minutes! Brought my own tape and they told me to put it away. Taped the box up with their own tape and didn’t charge me anything extra.

Worst UPS store I’ve ever been to. The owner charges you $ 1 to use tape on a package. Can you believe the balls? I tried going back again a few weeks later to send a return shipment at the cheapest rate and they tried overcharging me. I went to the location in NMB on 146^th and Biscayne and it was a better price and the woman was very helpful. I would stay very far away from this UPS.

They worked hard to correct the situation and are processing a refund for me from UPS. It appears that UPS screwed up, not them. Give them a second chance.

Gets the job done, I suppose. They had the mailing tube I was looking for in a specific size. What I didn’t appreciate was the rudeness I got from the guy I spoke to over the phone. He refused to give me a price for a mailing tube over the phone, claiming it was policy, and pretended not to understand me when I asked him twice why they had that policy. Just gave me an attitude in general. I mean, I could have just called another UPS store and get the price from them, or could have simply taken my business elsewhere. Oh well.

I mean. this place gets the job done. The staff are polite (perhaps a little too much so). They like to talk way too much. I was running in with a box already packaged and with a shipping label on and they wouldn’t let me just drop it off and I had to wait until they finished with their other customers… I refuse to come to this particular UPS store again.

This is a brand new UPS store serving the North Miami area. A much needed addition since there are no other stores like it for miles around.
The owner John Tsialas was there when we went to ship a box out of town, he was friendly, personable, and very proud of his new store.
The customer service is what sets this store apart from the rest. For all your shipping needs in North Miami this is where you need to go.