The UPS Store

No way, will never do business here again. The CUSTOMER SERVICE aspect of doing basic business is missing from this place. It’s a private location and they don’t have full access to UPS info, how can you not look up a tracking number in your own system? Wtf! Always a fee for every little thing. Don’t waste the time, ship/​receive from somewhere else.

I really love this store! I have been going to this store for around 2 years now. I have shipped here international and also local returns. Everytime I go there they try to help me out super fast and explain everything well.

I went to UPS only because the post office didn’t have the right size box for my item. When I walked into this place the girl at the front desk asked me what I was looking for, I explained about the box and then she told me to wait. I waited for 10 minutes while she filled out paperwork or something. Who knows what she was doing.
When she eventually came to help me again, I already knew which box I wanted. She asked if I wanted it packaged or if I wanted to do it myself. I opted for the latter. Just a matter of preference. I was packaging a gift and I wanted to do it myself. So she goes ahead and sells me the box, the bubble wrap and a roll of tape (because God forbid they let a customer use two strips of tape) and then she proceeds to tell me that I can’t pack it IN the store. That I have to do it outside.
I wasn’t gonna walk all the way back to my car, which was across the shopping plaza, with all these shipping materials. So I had to kneel outside the store in the heat while I packed my item. They didn’t even give me scissors. I had to cut strips of tape with my keys. Even the US post office has free tape, seriously.
When I finally finished and I went back in to finish my order and she was ringing me up, she stopped again to help some other customer. She also allowed him to leave his airport baggage in the store, while he went to get some food. I couldn’t even pack my tiny box in there but this guy had been there for 30 minutes packing and unpacking suitcases and small boxes. Are you kidding me?
Then to add insult to injury, there were two supposed attempts to deliver the package, even though the recipient was home during both. So I called UPS to see what was going on. They ended up not delivering it because her name wasn’t in the directory of the apartment building supposedly. They probably would have failed to mention that had I not called, but that was their reason. So the wonderful people at UPS customer service had the recipient meet the UPS driver, who was still a few blocks away, to pick up her package. Yep, that happened. She had to go meet the driver, who was just sitting in his truck a few blocks away, and then carry her package home. I can safely say that I will never use UPS again. There are way too many other alternatives to be dealing with this crappy customer service.