Tires Plus

I made an appointment to have 4 tires installed that were delivered from the online tire warehouse TIRE​BUYER​.COM, which I reviewed and highly recommend for tires.
I called in advance to verify that the tires were delivered and they did check that for me. I arrived at my appointment time and was 2^nd in line which moved very quickly. The check in went easily and they listened to my request regarding my spare tire which was on the front. I asked for it to be loaded back to the rack under the car, which they did.
I was told it would be a few hours and just less than 2 hours I was called to pick up the car. I checked the inside and outside and nothing was out of the ordinary for black marks, scratches, etc. So the car was cared for during the servicing.
The bill was accurate and I received a listing of upcoming maintenance items which I appreciated to plan for. I asked for a quote for another repair which seemed in line with an other estimate that I received.
The only thing I noticed is a few scratches on my Lexus rim where 1 tire was replaced.
I’ll probably go back to this location for additional car repairs.

John was most helpful & went beyond what he had to do. Was able to Fix my tire & not have to buy a new one. Great customer service.

Absolutely terrible terrible terrible I mean that’s all I can say they have buffoons working here and are not working fast in a heartbeat absolutely terrible

Made an appointment to get all new tires. The clerk, Raul, had everything set up for me and the check in process was fairly quick and easy. I wanted a certain tire that they didn’t have in stock, but Raul was able to locate that tire at a near by Tires Plus. He also worked with me to get my tires and install down to the amount I had budgeted. He explained all of the charges and I didn’t feel like there were any «hidden fees». Overall my experience at Tires Plus has been fairly seamless and easy. I will absolutely return here when I have any other tire or car needs.

Scheduled appointment for an oil change for 10 am on a Sunday. Been waiting an hour and a half and car is still sitting in parking lot. Unacceptable. Guys are really nice but time management needs work

Terrible service and unprofessional people. I went in for a simple tire plug and they told me they couldn’t because of some liability clause. They would only sell me a new tire. I went straight to Pep Boys and they patched it in 10 min. If your store specializes in tires, aren’t you suppose to be able to do something simple like a patch or a plug? This is the third Tires Plus I’ve been to with horrible service (the others were in Orlando) I’d recommend a toddlers play garage over these people.

The guys at Tires Plus are always so nice and polite to me. They speak with such care and make me feel like they’re explaining things to me like I’m a 6 year old, which is fine cause I don’t know much about cars besides, wheels or is it tires, wipers and brakes, oh and oil change!
They had estimated my oil change would take about 40 minutes so I walked out and got some breakfast. While I was sitting at the table to order breakfast, the guy gives me a call and says, «just calling to let you know, your car is ready»! I’m like wah? I just sat down to get bfast! He’s like don’t worry take your time…
He even said he would’ve gotten the coffee for me, how sweet!
It must’ve taken about 20 – 25 mins. tops!!! I couldn’t believe it!
Tires Plus is a plus in my book!

Make sure you go when you are not in a hurry…

I went here one time several months ago for 4 tires and thought I was doing my husband a favor since he already had so much on his plate. I’m embarrassed to say it but after my husband looked at the very long final bill, they charged me, over charged me, and sold me many thing I didn’t need and they didn’t even tell me they were doing or charging me for.
I gave them 1 stars because they did put 4 tires on correctly. But they saw a sucker (me), and instead of having my best interest as a new customer in mind, they took advantage of me in the worst way, all with smiles.

Called during the week and got John who was very knowledgeable and helpful over the phone. When I called again over the weekend he told me my tires couldn’t get delivered over the weekend. But I really needed tires and low and behold he was able to get them for me after all. It did take a while (almost 3 hours) but I’m confident in the work that was done (4 new tires and alignment) and the communication and service were great. Would definitely go back for service and prices.

Why is it that I can’t seem to find an auto shop that can do their job right the first time around. I came to this place because my mom had been telling me that its where she goes and she gets good service… either I am really unlucky, or she has no idea what she’s talking about.
I came in here because I needed a few things done to my car, namely an alignment, balancing, shocks and breaks. I spent quite a good deal of money to have all those services done. I came in around 2 in the afternoon to find out prices for all these services and told them I would come back on saturday when I had more time on my hands because I had to be somewhere at 5:30. They assured me that they would have me out of there before that and could take care of everything now. I let them start doing the work and of course it took them longer than 5:30 because they got the wrong parts and had to have others delivered… after they already started working on my car so now I had no choice but to wait. I didn’t end up leaving there till about 6:30.
Now thats bad enough, but to make matters worse… they didn’t even do the work right. After leaving I realized that the breaks weren’t bled so they were really loose and the alignment was actually worse then when I brought it in. I ended up having to come back on Saturday after all to have them fix the things that they should have done right in the first place.

A few months after my bad experience at the Tires Plus store in Country Walk, I decided to give this location a chance.
I dropped my car off for an oil change and tire rotation around noon on a Saturday and was told that it would take about 2 hours. Fine. I had plans to hang out and have lunch so I didn’t mind not having my car for a couple of hours. Around 2:30 I called to let them know I was going to pick up my car, but they told me not to. My car wouldn’t be ready until 3. Fine. At 3 I showed up and my car still wasn’t ready. The only thing that was ready was the creep at the front desk hitting on me asking where I was going that afternoon.
Twenty minutes later (thats an hour and 20 minutes after my car was promised) my car was finished. Seriously people, an oil change takes 10 minutes!
I’m giving this location 3 stars because they did complete the work I asked for, unlike the other Tires Plus location I went to before.
From now on, I’m sticking to Shell Rapid Lube. Shell, I’m so sorry I cheated on you. I will gladly pay the extra $ 10 for your speedy, professional service when I put another 3,000 miles on my car.