Toys R Us

This is the toys r us/​babies r us closest to me and though service is great and they usually have a good stock of things the customer service line and check out lanes are always a mission. Lots of waiting, whether it’s Christmas season or just a regular day. If they had more cashiers available and their customer service didn’t take such a long time I would frequent here more often. Especially since I have an 8 year old and a 3 month old.
Place is usually pretty clean and organized.
And there is always parking available.

When you need to get some baby stuff no meter what, the first place popping out in your mind is Babies’R’s.
I always start out my reviews, by describing good sides of the business (if there is any, of course). My opinion is also based on comparing their stores to another leading company Buy Buy Baby.
So let the baby stuff fight begin:
What I like about Babies’R’us stores, that they have a convenient locations all around the city! Unfortunately, I can’t say the same about Buy Buy Baby, who has only 3 stores around Miami area.
You won’t be lost in the departments of the store, because everything has it’s place, where it belongs to. Smart and easy.
Also they have a good assortment of basic things, you need for the baby.
What else. They accept competitors coupons and do a price match (All of those things you can find in BBBaby too)
Slowly moving towards minuses. I want to talk about customer service. I personally had difficulty finding any customer assistant anywhere in the store. If you need a consultation or additional information about the product you wanna get, rely just on yourself and your guts!) What elsewhere can I say, if I wasn’t even greeted once.
In BBBABY I was offered help several times and I saw associates in every single department. I felt welcomed right in the moment my foot stepped into this place.
Second, they do not have as big choice of products (if you want to be get some different brands, not only popular and advertised) as other competing stores and Buy Buy Baby particular.
If you’re an expecting parent and looking forwards creating a registry here, my opinion is that their registry is not as well ordered. What leads to other problem — your guest would have some hard time orienting in the list and finding a particular item in the store. and also remember my note before– NO customer assistance. Alice in Wonderland. easier to say.
If you’re a first time parent, most likely you’ll fill up your registry with a bunch of unnecessary things, and for sure will forget (or even not have an idea) about some MUST things, unless you have help from more experienced relatives or friends, who are parents themselves.
What I like about Buy Buy Baby-​they provide for you a personal consultant upon creating a registry (for no charge), who will go with you all around the store and spend with you as much time as you need, giving you some tips and suggestions about products. I find it very helpful!
What else doesn’t bring me often here is that Babies’R’s do not have as much of their own coupons, again — comparing to Buy Buy Baby, where you can also use your Bed Bath & Beyond discounts.
So for me for me the winner of this battle is definitely Buy Buy Baby, and I would rather go there, again and again.

Really bad services especially a manager named Alex
Would not exchange a gift that was bought at that store
So really if you get a gift and your not in their registery they won’t help you out
But a way to attract new customers

after the remodelation like a year ago or so, this toys r us/​babies r us store has an ample selection of items for toys or baby items. Well lighted and they improved the arrangement of the isles so it’s appeal is better than in the past.
The biggest drawback of this place is that as is located relatively near the airport, it is always busy/​full. This severely impacts the cashier area, as even there are like ten posts, they seem to open around average three of them most of the time, thus long lines are common and you could be waiting to pay for around ten minutes or so.

So big, organized and filled with friendly staff! That’s very hard to find these days. This toys r us is not the nearest, but its always my first choice and will continue to be as long as I live in Miami. They do not fuss with you about price matching and their staff always ask if you need any help.
However, my recent experience proved to me how great they really are. Between a crying baby and cellphone ringing I left my purse in a shopping cart with valuable items and drove home (25 minutes) enough time for someone to steal it, but that was not the case, Alex (manager) found it and returned it safely back to me. I couldn’t be any happier. Thank you Alex and Silvia for great customer service! I hope a member of corporate can view this and appreciate you guys because it’s rare to find that these days.

The best toys r us around. It’s huge and newly remodeled. The kids have a hard time choosing which toy to pick from their huge selection.

I never wanted to grow up and guess what… I didn’t, I’m STILL a Toys R Us kid. OK, cornyness aside, this is a great TRU. The staff is helpful, and the store is tidy most of the time. If you are looking for a particular toy, and TRU does not have, you are in trouble. We all should visit TRU once a week and play with toys, helps with stress.