U-Pack Moving

Used UPack to help my daughter move from Palm Beach Gardens, FL back home to New Jersey. From the first phone call with Lilly Holcomb and all of the follow-​up calls, everyone was helpful, professional and extraordinary. The cubes were dropped off and picked up on time, transit was about 5 days as expected and delivery was on time, although a little late in the day, I called UPack while we were waiting to find out where the truck was and when they found out that I had hired some high school kids to help off load, they offered to reimburse me for the hours the kids spent waiting. I had shopped PODS and several other moving/​shipping options and UPack was the best deal by far. Excellent experience from beginning to end, will use again and will recommend them. Oh yeah, nothing was damaged in either cube.

Salesman was great and helpful at the beginning then it all started to unravel. Needed a move from Miami to Chicago with a mandatory move in date of September 4. They guaranteed that if everything was picked up on August 20 there would be no problem. Pick up was on ⁸⁄₂₀. Movers brought no dolly and my husband and a neighbor had to help move dressers. September 1^st we started calling only to be told that everything was still in Miami. Peter was an ass. Very disrespectful. Every time we tried to talk to someone the truck was in Georgia. 2 days later Kentucky. Then the nice salesman from the beginning stopped taking calls. We were then told there would be a delivery on Labor day at 7:30 pm. When we complained then we were told «ok then 10:30 am. Thankful that not much was broken since it was held hostage for 2 weeks. Things happen. If they would have been honest from the beginning then schedules could have been rearranged. Company chose to play the avoid and cuss out the customer game.

I never write reviews I am beyond stressed and tired— terrible customer service no sense of urgency— very misleading. definitely not a customer first attitude…

I originally gave my experience 1 star, but just added another start after my update. Basically, it took me 2 weeks to receive my belongings in a move from New York to Miami. Granted, I did ask for an address change, and the truck arrived within 5 business days. However, I still don’t understand why it took U-​Pack and the terminal 4 days to process an address change. I feel that I only got a response from the company once I posted a poor review on Unilocal and on their Facebook. I guess it could have been worse.
Here is my original post, written 10 business days after my move:
Very disappointed. Here is a copy of the email I wrote to their representatives today.
Dear [U-​Pack representative],
I write to express my disappointment with U-​Pack. It’s been 10 business days since I packed my belongings and I do not know when I will see them again.
First, loading the truck was a hassle: I arranged for a drop and load in New York on a Monday afternoon over the phone.
No one explained to me that I would have to physically reserve 4 parking spots in a busy Brooklyn street for a truck to stop outside my apartment. So I coordinated with the trucking company for a live load. The truck was an hour late. Not ideal, but stuff happens.
Changing my delivery address, however, has been all but impossible.
I called U-​Pack three days ago asking to change the delivery address and your representative said they would do so in the system, but that the process would take a few minutes to update in the terminal’s system. I have called the terminal a couple of times a day since the change three days ago, and nothing. The terminal refuses to update the address. Meanwhile, I have spoken to three separate U-​Pack representatives that tell me they are working on it.
As of this writing, I have gotten no confirmation that the address has been updated in the terminal.
I would like this matter taken care of as soon as possible, and appreciate your prompt attention to the matter.
Thank you in advance, and kind regards,
Celso

Never Never Never Never again… These reviews on this website must be bogus. The pick up time was late I was inconvenienced to the extreme. The pricing was all over the place and when asked to review the call I was still quoted a different price. Frustration to the most high… All of the arrangements that were set in place were never adhered to. A big mess. Never again. When I called to have them pick it up because this is something I stated to them over the phone that it could not be in my complex over the weekend. I got a sorry your not on my list to have this cube picked up and maybe just maybe we can retrieve this on Monday… For the money and the bleeping headache next time I will just drive my things myself…
I don’t recommend this people for anyone that is moving cross country, cross the street or across the universe…
It’s shameful to say the representative that initially took my call and got me all geared up was very pleasant and a few along the way and then the poop hit everybody’s fan…

We recently used ABF to move our belongings from Miami, FL to Pittsburgh, PA. ABF is a very economical option for moving long-​distance – particularly if you go to the terminal to load your things. Assuming you don’t have a really small load, their trailers are the best deal. With the trailer, you pay according to how many feet (length-​wise) you use in their trailer (each foot is 72 cubic feet). There is a minimum charge of 5 feet and you will only pay what you actually use after the minimum charge (lets say you book for 12 feet and you only use 10 feet, you will only pay the charge for 10 feet).
Once you factor in renting a Uhaul truck and paying for gas (those small moving trucks only get around 8 MPG), you will find that ABF is about the same as getting a Uhaul truck. We moved about 800 cubic feet of stuff a distance of 1200 miles for only $ 1074. Once we paid movers on both ends to load/​unload and transport our belongings between our residences and the terminals, we were able to complete our entire move for $ 2200 without lifting a thing. I am very happy we elected to use ABF to transport our items and hire movers on both ends rather than hiring a traditional full-​service mover – which was going to cost us $ 4,000 to $ 5,000.
My only criticism is that transit time was long than expected. We loaded our trailer on a Monday. According to the info I was provided, our trailer should have departed the next day – on Tuesday. However, our trailer never ended up leaving Miami until Thursday. It only departed Miami after we complained to the destination office in Pittsburgh and they got things moving along. While admittedly our items were delivered within the estimated timeframe, I was not happy that it needlessly took two extra time because someone apparently forgot to dispatch our trailer.
Despite the one hangup, I was very pleased with ABF overall. Our items arrived safely and in one piece – we’ve unpacked almost everything and haven’t found anything broken yet. The people we encountered at the Miami terminal were also friendly and helpful.
P. S. They will negotiate on price if you call their 1 – 800 number when booking. I saved about $ 200 with very minimal negotiating.

Really great company! Friendly, knowledgeable customer service staff. Very reasonable pricing. You pay only for what you use. They delivered and picked up the moving containers (pods) exactly when they said they would. I would definitely use this company again.

We went with U-​pack relocubes to help with our move from Philly to Miami. We first got price quotes from both PODS and U-​Pack. From Day 1, U-pack’s customer service was beyond exceptional. They worked with us to beat PODS price quote and it ended up being the same cost as renting a truck and gas, but minus the hassle of driving a 14Ft truck down the coast.
Communicating and working with ABF Miami’s staff was such a pleasure. Especially Elaine at the dispatch center! The cubes had made it down to MIA within 48 hours –on Christmas Eve and far earlier than was estimated and way before we arrived to the city ourselves. I called the Miami office in a panic and Elaine assured me that whatever day works for me to have them delivered will work for UPACK. What a great Christmas present!
Delivery and pick-​up went smooth and the driver was just as friendly as everyone else had been.
Five + Stars!

I used a relocube from ABF U-​Pack to move all the contents of a 1BR apartment from North Carolina to South Florida. The cube costs about the same as a self-​move with a rental truck, but you don’t have to do the driving! Gas and mileage are included in the quote, and you know the full price upfront. It was significantly cheaper than a full service moving company or any other «pod» type moving containers. Keep in mind you are responsible for packing your own contents unless you pay extra to hire loading assistance. The insurance provided by the company is not very high-​dollar coverage, so I recommend you have your own insurance, just in case. Renter’s insurance covers items in-​transit, so that is what I used.
ABF drops off the cube at your origin location and you have up to three days to load. You lock it up with your own lock, so you know no one else can access your belongings. My cube arrived to Florida in under a week, which was much faster than most moving companies. They also have online tracking, so you can see exactly where your cube is at any time from point A to point B. When the cube arrived, they were able to hold it on-​site at their local terminal for free for a few days, so I could have it delivered for unloading during the following weekend. The driver will call when he is 30 – 60 min away from your location, so you don’t have to wait around all day to receive your cube delivery.
Overall I had a very good experience. Customer service was helpful and it was easy to get a hold of someone for questions. My items arrived intact, and the move went as smoothly as any other self-​move I’ve done in the past. My only advice would be to make sure you know exactly how much stuff you have before the cube arrives. My 1BR contents fit in the cube, but just barely!
I definitely recommend ABF U-​Pack and I would use the service again for a future move.

I shipped some things from out of state to Miami & had a good experience on the Miami end. Here’s what you do if you need stuff (furniture from out of town). Go on the website and request an estimate. They bring you a cube, you load it up call the shipping place, they call you when it gets to the destination and set up a delivery time.
These people came early in their 4 hour window (it was 2 – 6 and they came at 2:30). They will hold it 2 days for free, so you can work it into your schedule. You have 3 days to unload. Call the warehouse when you’re done and they take the cube away.
The delivery guy did a great job and fit the cube in my ity-​bity beach parking spot and they removed it promptly the next day.
This is a great way to move stuff long distance if you don’t want to deal with driving a U-​haul. The price rental is cheaper & you don’t have to pay for gas or pick it up and drop it off a some random location. I would use this service again! The Miami people were all great, timely and on top of things!