Ulta

Because it’s closer than taking a ride to Sephora, I always wander in & every time I go in there I think to myself «why do I waste my time». Stock is always low & the what they do have available is in such disarray. They’re It make up brushes are in no particular order, you just have to keep sifting through each one until you find what you’re looking for. The displays are dirty & covered in all sorts of makeup (granted, it’s because patrons destroy them, but you’d think they’d clean it up), and the shelves are always bare. It’s actually quite embarrassing that neither staff or management would take even the least bit of pride in what they do or where they work.

I had a great experience getting my hair and makeup done by Claudia! She has a great personality, started on time and did an amazing job!

First time in Ulta and I’m standing by the register waiting now 10 minutes in the store for someone to help me. I asked for help and was told It would be 1 minute. I came in to buy a hair dryer, a simple task considering I know which one I want to buy. The trick here is finding someone to help me locate it since it is clearly not in the dryer section which has at least 20 brands. I can hear a sales person… they’ve recommended the same hair dryer to 2 different customer, the Dusk, which I can’t stand due to its weight and awful smell that comes out of it. I am still waiting…14 minutes gone by. I asked again, now the Dusk lady. «I’ll be right with you.» 20 minutes now. I ask at the register again. 25 minutes. Someone else finally assisted me in finding the blow dryer hidden in an isolated isle in the back side shelf. Now I have to deal with the 10 + people line to pay. Bad idea overall to come to this Ulta. By the way the blow dryer I am buying us the Kardashian blow dryer which aside from its name works phenomenally. I tried it at my mother’s house and was instantly hooked. Kardashians should pull their product from this store.

I had a makeup appointment at 5pm and upon arrival, I was told the stylist was busy and to wait ten minutes. After twenty minutes of waiting and wandering the store in what felt like 100 degree a/​c, the manager (I think) told me my stylist needed 20 more minutes but she had a vendor willing to do my makeup if I waited 15 more minutes. I expressed how that evening was my engagement party and the ladies proceed to treat me like a crazy bride and asked me to calm down, all the while I was completely calm. I agreed to wait 15 minutes (in my car with full blown air) and after that, I had my makeup done by a vendor, which came out fine.
After reading the reviews, I hoped I wouldn’t have a terrible experience but I was wrong. Subpar customer service, a waste of my time as I was there for two hours and a total waste of money. If anyone ever has to go here, go get what you need, pay and run.

Ive been going to Ulta already for a while and its all because my hair stylist Claudia she is the bomb!!! She alwaysss gets my roots and highlights on point. The shopping experience is def. Not Sephora but, its a must if ur in a rush and even if ur not signed up as an Ulta rewards customer u can still get there coupons on
. They are def. Understaffed and the manager there really really sucks. If u dont want to be in a long line i would def. Shop there during the week so u can have first dibs on products and no big lines.

Horrible customer service! Be sure to arrive long before they close; I have never experienced a store literally running customers out the door like this one. I witnessed this a few weeks ago with another customer and thought how awful and today this happened to me. Long story short I was in the store, made a purchase, sat in the car and realized I picked up the wrong mascara. I went back in (rep had to open door as it was after 9) and they wouldn’t allow me to exchange the mascara, stating that they were being watched in the cameras and had already pulled their inventory. Wow… This is why I chose Sephora! I go to Ulta for the IT cosmetics brand, but now I will consider buying online to avoid this ‘hassle’.

My rating is based only for the salon. Lourdes is amazing with layers. She is my hair stylist.

Well I went today to ulta to look for some eyeshadows and walk around for a few minutes. No one greeted me and there were two ladies at the from desk. I waited looking around at the front entrance display where they keep the ulta brand makeup. I didn’t know what color to choose. Sooo confused I walk to the back toward the perfumes and the same treatment no one acknowledge me. There was a man with a black hat working there. But never even asked me if I needed help. So I guess I’ll go some where else to buy my eyeshadows and Ralph Lauren perfume. There were plenty of people working there to at least say hi Instead of talking to each other and laughing. What a disappointment of customer service.

Ran in here to buy some of the buy 2 get 2 free hand soaps, everyone in my family loves them. I was in a hurry and picked up 5 only, and do you think the cashier would take the time to tell me, ’ don’t you want to get one more, they’re b2g2’? Hells no! Then my phone wasn’t pulling up my 3.50 off coupon and the girl tells me ‘I don’t have any coupons here’. You would think if they have your rewards account pulled up, that they would be able to give me the discount, she wasn’t very helpful AT ALL. Last time I was at the southland store they did. I will only go back to this store if necessary, I usually go to the SOUTHLAND store and they are much friendlier! Although I don’t like being followed around by the security guard there either. They need to teach them to be less obvious.

Worse customer service ever! If it wasn’t for the fact that I had to buy a last minute gift I would’ve left. One of the girls that work there asked if I needed help. I said «yes as a matter of fact I’m looking for…» I didn’t get to finish my sentence because a girl she apparently knew walked in and they began yelling across the store, «oh my god it’s been so long!» So she started walking towards her and told me to wait a second. I didn’t really think anything so I waited for a few and then began walking around looking for some other things I needed. I thought she’d just come look for me when she was done but she never did. I was there for a good 30 min and she never came to help me nor did anyone else. If anyone from Ulta actually reads these reviews they need to fire EVERYONE at this location and get a staff that won’t run your customers off. I’m never stepping foot at any Ulta from now on it Sephora for me. On top of the fact that I spend 200 plus dollars a visit and get nothing as far as samples or anything like other cosmetic stores do.

It’s not the store, products, etc. It’s the people who work there. Rude, rude, rude. I went a while back and tried to use a coupon. The girl didn’t know how to work the register and had a lot of issues processing the Ulta coupon. She asked for help and in front of my face and loudly so all could hear, she was bitching about how I was making her do all this «work» so I could save $ 5. Mind you I said NOTHING to her the entire time. I was patient and never rude. I was in shock afterwards. The manager didn’t flinch to what the employee said. The other customers behind me were also in shock. I was so uncomfortable I never went back. I can’t even bring myself to order online.
I’ve been to many locations in GA that have always been pleasant.
Please get all new management, training on how to be helpful and polite, and maybe teach employees how to smile. Seriously, I wish I was joking.

I made an online appointment to have my hair cut and blow dried at the Kendall store. The price online was $ 36 for the specific girl who was going to do my hair (no fine print anywhere to be seen) plus a 25% off for first time customers. The day of my appointment I have a voicemail to confirm my appointment but they say nothing about price change. I call back to confirm and the associate asks me how long my hair is. I tell her to my shoulders and I remind her that I booked for $ 36 dollar haircut. She tells me she will tell me the price of the service when I get there, which is strange since it said $ 36 online.
I arrive at the Ulta for my appointment and ask the manager how much they were going to charge me before they even touch my hair. She looks at me and asks how much I’m going to cut, I say 1 inch and she says it will be $ 50! I tell her again that it said $ 36 online and she tells me that price is only for short hair. Since there was no fine print I tell her that online it said $ 36 and nothing about the length of the hair. She keeps repeating $ 36 for short hair. After a bit of discussion with the manager (same lady) another associate comes up With a pamphlet showing me prices start at $ 36. I again have to tell them that it doesn’t say that online and it only says $ 36. She just walks away.
Finally the manager refused to honor the online price and I had to leave. Terrible customer service from the manager! I called ulta customer service and the agent tells me the manager should have honored the online price I had scheduled with.
Be careful with how much they want to charge you for a simple haircut.

Did my hair with Lisa today. She is great! Helpful, knowledgable, and talented! Will def return to do hair with her!

I got the most horrible service at this place only two people were working and every other customer was always more important than me I was looking for a good mascara and some bare minerals products. The lady at the front desk called the manager out to help and she started helping another lady instead then I had to go up to her myself and she asked me to wait so she could take care of someone else… I waited some more and the lady at the front desk asked her to come back out and help me and she still didn’t come out. I walked right out of there. never again!!!

I have never written a Unilocal review but this place sucks so much that I had to do it.
This is the absolute worst Ulta I have ever been to. They never restock ANYTHING EVERRR. I liked coming here because it was conveniently close to my house and when they first opened they were usually stocked up on almost everything but for a while now I’ve noticed they haven’t had anything restocked. I’ve spent literally a month waiting for them to restock the Bare Minerals Powder Foundation products and NOTHING. this place might as well be a Drug Store. The only things they ever actually have on stock is drug store makeup. Im tired of this place existing. just shut down or change your name to CVS.
Aside from everything, I’ve always noticed how incredibly pissed their cashiers always seem to be, like I don’t even want to make small talk with them because they might stab me with an eye liner pencil, the vibe they give out is that severe.

Honestly, if it wasn’t the fact that I receive multiple coupons a month and live somewhat near this Ulta, I’d never come.
The customer service at this particular Ulta is absolutely horrible! I came in with my rewards certifcate to claim my gift, and I went to ask the older lady there where they stocked it. Since I do not speak of word of Spanish, of course I get an eye roll. Anyway, she lead me to the hair brush section with attitude, and on top of that, when my item was not there, she goes «Well, I can’t do anything about that!» Excuse me? I asked her if she could check to see if the item was carried in a box in the back, and she refused and told me to come back next week.
Long story short, come here to use your coupons & expect the horrible costumer service. Not to mention, they’re always out of everything that’s in the catalog! Up to you.

The worst customer service ever!!!
After years of being spoiled by Sephora, last Sunday while visiting my best friend in Kendall, we decided to make a quick emergency stop at this ULTA to get eyeliners. BIG mistake! We got there at 8.54 pm and were received by two girls that looked almost disgusted to see us. I smiled at them and explained it was a quick stop. «I just ran out of eyeliner». I asked for a waterproof one with a smudger and they took us to the ULTA section, of course we couldn’t find it there. We looked at the Benefit and Smashbox area with no luck either, and ended up picking two from Laura Geller (same color and price) because they were rushing us out (they close at 9).
The whole transaction took us barely 10 mins, and there wasn’t a single smile from them, and when I asked which was better, Laura Geller or the other brand she was offering us, the sales girl said they were both the same price (?). Oh well. We paid and left. Up to that point I didn’t even care, two unhappy sales girls weren’t something I was gonna complain about. I just took my boxed eyeliner from the bag they gave us and left my friend with hers and the receipt. Next morning when I’m about to do my makeup I open the brand new eyeliner just to find it with the tip half used and nasty eyeshadow marks all over it. Ew. There was no way I was putting that near my eyes, I didn’t even want to touch it. I carefully put it back in its box to go exchange it whenever I made the 40 min Brickell-​Kendall drive again. So, Tuesday afternoon I decided to leave work early, got stuck in traffic for over an hour, stopped to say hi to my friend and by the time I finally made it to the store I realized I didn’t have the receipt with me. «No problem» I thought. I’ve made exchanges without a receipt before, even at drugstores. But guess what? Not in Kendall’s ULTA! The not so helpful girl at the cashier (who by the way should do a better job with her makeup) gave me a patronizing look when I told her my story and replied that she was sorry to hear that but unfortunately there was nothing that could be done without a receipt or a rewards card. I very patiently explained her my friend must have the receipt but if she could check the last transaction on Sunday night, scan the barcode or even check the cameras she would see that i bought it there with another one, exactly the same color and price. She just kept her patronizing tone and told me that unfortunately, there’s nothing she could do. So, I asked her if after they sold me a damaged $ 21 eyeliner I was supposed to keep it because I didn’t have the receipt with me? And her answer was «I’m sorry but we can’t control what our customers do with the merchandise while they’re in the store». I asked if that meant they were aware they were selling damaged goods and she finally smiled and said that she was sorry but there was nothing that could be done without a receipt. So I told her that she could just keep the eyeliner, I didn’t want it anymore, and left it on the counter.
Needless to say I was fuming! On my way home I called the store and asked to speak with the manager but guess who they put on the phone? The exact same girl! I recognized her sarcastic voice! And the answer was the same, no exchanges without receipts. When I asked where was that stated, on a website or if there was a sign on the store, she said «It was on the same receipt you lost». How convenient!
At that point I was beyond mad. Could it be possible that a national retail company had such limited customer service policies???
So this morning I called the ULTA store in South Beach and asked the same question, and there was a completely different outcome. A very nice gentleman told me that I could definitely exchange the eyeliner with or without the receipt and he profusely apologized for the bad time I had in the Kendall store. He offered me to exchange it at the store in South Beach however, since I left the eyeliner on the counter of the Kendall store I had nothing to exchange anymore. Whatever.
What I just wanted to prove was that this lady who supposedly is the manager of the Kendall ULTA was basically someone unwilling to help. I wasn’t asking for my money back, not even for store credit, I just wanted them to replace the product I had already purchased for another one in the conditions they should’ve sold it in the first place!!! I understand the fact that she could be tired and maybe underpaid but if you can’t handle dealing with people then the answer is very simple. Look for a different job! I really hope she kept my damaged eyeliner and that she finds a good tutorial on YouTube and learns the right way to apply it. As for me, I’m never again setting a foot in that store or any ULTA. They should know better who they are hiring to do their management.

Great for everyday beauty products. They have a gazillion different types but I find that the customer service was lacking on my last visit. Not only was the girl clueless as to what to recommend me for my hair but she didn’t even attempt to get me another better informed person.
They also, strangely enough, ran out of bags!!! So my small items (lip gloss, eyeliner and foundation) were placed in a sandwich Ziploc bag!!! The big bottles of hair detanglers I desperately needed and couldn’t leave behind I had to carry loosely in my hands! Three bottles!!!
I mean, she offered for me to purchase the Ulta reusable bag at like $ 3, instead of offering it to me as courteously! I mean really?? I do appreciate their little booklet that conveniently comes in the mail with a $ 3.50 OFF coupon but other than that, I would not be going out of my way to visit this particular location!
Better work on your customer service gilrs!!!

The only reason that I shop at this store is pure laziness. Er, I mean, convenience. It’s the closest one to me. Plus I really don’t care to drive to Cutler Ridge for a lipstick.
However, this store is not on par with the store in CR. At all.
The staff here is not as friendly or welcoming. I have stood in a line with about 5 other customers and one cashier. Employees walk into the cash wrap area, look at the line then turn around and leave. «Can I help you?» Is not in their vocabulary.
I may be able to overlook the lack of service if the store was well stocked Come on, their own Ulta brand cosmetic display is ALWAYS EMPTY. Really? If I just want Revlon or Maybelline etc. I would go to Target where the price point is more reasonable and in line with the brand. They also do not carry all the Benefit products, just a small selection. No Bueno.

Now that I have used all their services I can finally post my review of this place. I recently went to a halloween wedding in which I dressed up as a pin up girl and two very amazing ladies hooked me up exactly with the look I wanted. Monique did some awesome victory rolls and Claudia did my make up and they both did an excellent job. I gave them a basic idea of the look I wanted and within a couple of hours it was done. I also bought some fake tats to along with the outfit which completed the look.
What I like the most about this place is that they help you find what you need according to your skin or what you should be using. You will find all kinds of beauty products here ranging from cheap to expensive, from hair, to nails, perfumes, make up etc… the downside is parking! if you find it, it may be far and when it rains it gets flooded. like– to your knees, soaked shoes flooded.
This is hands down, one of my go to places… oh and sign up for their mail list, so you can earn coupons!