Unique Handmade Models

Same issue of not getting product ordered and paid for. I ordered items in November 2012 and kept getting apologies when I asked for status. They stopped responding and I never got my order.

As the only place who made the C7A Caribou, I was keen to order one in February 2014.
After delivery of a broken and poor quality model, I returned it with promises of a replacement. In October, I demanded my money back as the company was unlikely to deliver the model. The company has gone quiet.
Clearly a shady operator and can not be trusted. Do not use.

This is a FAKE company. I called them to say I didn’t receive my order after a month and they HUNG UP ON ME TWICE. They don’t respond to emails. I have reported them to paypal and the better business bureau. They need to be taken out of «business».

I purchased an LAV-​25 models from them in August 2012. I have yet to receive a product in May 2013. Everytime I contacted them it was a pain trying to get them to even answer their phone. I normally had to call 5 times before anyone would even answer. When I would get them on the phone they couldn’t tell me where the model was or when I would get it. Upon requesting my money back it took a week before they would reply to the email and then I was told it would be 15 days before I would get it back. I STRONGLY suggest that no one makes any kind of purchase from this company. They have terrible accountability for purchases and next to zero customer service. They like to put 8 – 10 weeks on their products… YEAH RIGHT!!!

I found this company online. They were the only company I could find that made The UAV model my boyfriend flies in the Army. I emailed them a question early in 2012 and they got back to me right away. I didn’t end up ordering the product until October after I was told it would be in by Christmas. I emailed them on 12÷18÷12 to see if it was on its way. They replied they were waiting for a shipment but it would be here. I emailed them again on the 21^st to makes sure it would be here. They did not get back to me.
Then I emailed them back on 12÷27÷12 to find out what was happening, including that my boyfriend was leaving for training on 12÷30÷12 and deploying after that. On 12÷29÷12 she apologized for the late shipment and asked where she could ship it. I said the same address I ordered from three months ago.
They replied on ½/​13 and had the nerve to say «I am sure that it will make a beautiful welcome home gift for him when he does get back.» He also said there was a problem with my payment, even though they took it out 3 months ago and could prove it on my credit card statement. I got an email from a different employee saying that my package shipped 1÷3÷13 and gave me a tracking number. Today, 1÷6÷13 the tracking number is still invalid. I still do not have the model.
I have shopped online for the last 10 years and have never been so disappointed by a company, especially a «Family Company.» Their website claims «We specialize in the design and creation of any custom wooden model.» These models are NOT made in America, which is not specified.
Avoid this company. Horrible customer service and to many excuses. I will be talking to the BBB so this hopefully doesn’t happen to others. One Star is too many.

My boss ordered a Wooden MRAP wooden model from this company in Janurary 2010. It is now June 2011 and we still have yet to receive the product. We (like Tim above) were provided numerous excuses… «it didn’t show up in their order from Vietnam», «it was the wrong MRAP vehicle», it would be another 6 weeks before it could be shipped BY BOAT from VIETNAM. This company does not make these models — they outsource to companies which are obviously not reputable.
Unique Handmade Models is also to blame because they have not served the customer — not once have they called to let us know why the model hasn’t shown up. We have had to call them time and time again.
DO NOT DO BUSINESS WITH THIS COMPANY! They are AWFUL! Wouldn’t even give them 1 star!