Universal Group, Inc.

When a company is listed on an exemplary service webpage, like Angie’s list, you come to expect the workmanship of said companies to be the same. That wasn’t the case for «Universal Group Inc». We contracted them to install 2 wooden fences, at the front of our property, on either side. At some point during the installation, while the hole for the concrete post was being dug, the main PVC pipe to the sprinkler system was damaged. We contacted Angel immediately to advise that the concrete post (that broke the pipe) was compromised, due to the excess water build up and that the fence was falling down. He requested 2 things. Send him pictures of the damage and have someone fix the sprinkler. He assured us that he would reimburse us for the cost of the repair to the sprinkler system and send someone out to fix the fence. We are 4 weeks post repair and he’s resorted to not answering our calls. Apparently we’re not the only ones duped by this company. If you do a google search on «Universal Group Inc», you’ll find an article written about them by Channel 10. I wish I would have seen the article sooner. we would have NEVER used them!

I contracted with this company on February 23, 2016 to install impact windows to my condo. After taking nearly 3 months to obtain the permit, and being charged an additional fee to obtain the permit (after being told the permit was included in the total contract price), we are still waiting for our windows to be installed. The permit was finally obtained on May 10 and as of now, June 17, there are still no windows and no indication of when or if I can expect them. The owner does not return calls, and after finally getting to speak to him today, and being told once again the windows were ordered, we asked where they were ordered from so we can confirm that there is an actual order for my windows. We were told the information is classified and then he hung up. MY ADVICE IS TO RUN FROM THIS COMPANY AND DO NOT UNDER ANY CIRCUMSTANCE GET INVOLVED WITH THEM. I AM CURRENTLY OUT OVER $ 3,000.00 AND HAVE NO WINDOWS.

BUYER BEWARE! !! Do not trust this company!!! A company that has no work history usually means they’ve either changed their company name (because of massive law suits) or they’re a fly by night company (meaning they will take your deposit and dissappear)
Do your homework people! And then go and find a reputable company!

RUNNNNN Away, Yes run away from this company, I hired this company on ⁷⁄₁₄ to remove and install a metal awning roof over my pool area. The removal went exactly as planned, I think it was the only thing that went well. when the installer of this roof installed the new roof it look really nice until the first time it rained that when the roof actually open up and all the water came pouring into the covered area. I called up and they sent the same guy out he removed and reinstalled the same roof only for it to rain and guess what it happened AGAIN! I called Gabriel once again and that’s when things got interesting it took almost a year for them to come out and actually fix this piece of crap roof they have installed. Also they have this guy named angel he is the one who goes around writing the contract, this guy is a real goon when he wrote my contract he promised to install 2 additional doors for the same price funny thing was he was trying to get away w/​o installing them. Many other shady thing happened which i wont get into because I’ll be here all day all I’m say is if you want shoddy work done in your home, go thru a whole mess of trouble and aggravation, be taken for a fool and your money by all means i recommend you hire this company. If you want to save yourself a world of pain RUN AWAY from this crazy company

We got this company from the flyer. They came and installed the kitchen cabinets which were not even installed evenly. The doors were tilted and one of the door fell down. The lazy Susan shelf was not even placed it right and when I placed the pots, it fell down too. We tried to contact them but they didn’t pick up the phone. Only answer when you called from the different phone! One of the guy came to fix a few doors but that was the end of it. We were not happy with their work and we do not recommend to anyone. We even contacted BBB but this company didn’t even bother to answer them. I guess once they got our money, they disapper… NEVER AGAIN!