Uro-Medix

Very Poor. I am a first time patient and I was scheduled an appointment at 8:00. Understanding that usually there is a bit of a wait at doctors appointments I arrived at 7:45am. Around 9am I asked the front desk lady (By the way, every communication from her comes out as rude and very dry) if there was something wrong, and she mentioned that they needed to check my insurance and that the lady that takes care of that process was not in until 9am. Then I asked why was I given an appointment at 8:00am if I was a first time patient and the insurance process had to be performed? There was no answer and that it would just be a few more minutes… Around 9:30am The lady called me to take my payment… and she mentioned that I was going to be the next patient… Then I saw two more patients get called in before I was… Meaning that I was clearly not the next patient as the lady had mentioned. When I raised my concern, she explained that they only had 2 doctors. By this time it was 10am. The waiting room was packed with patients waiting for just 2 doctors to see them at the exact same time. This means that when you scheduled an appointment its not only you… its 10 other patients scheduled at the same exact time as you. So basically its a first come first server basis. Imagine the quality of service you will receive from staff and doctors when all they have in their mind is that they need to move quickly to see the next patient and make money.

Great place and doctors. Very professional and not a long wait at all. Thank you Dr. Gittelman for all your help.

Great doctor ! Doctor premoli is the best I have ever seen but the office staff is an absolute joke wether it is calling for questions or help or a call back you will get nothing but empty promises and nobody cares over there ! I called and had questions about my medication and it took me 2 days to reach a nurse to talk to cause nobody ever called me back like they said they would and when I finally got to talk to a nurse she didn’t even wanna hear my situation she just told me to come back in ! Yea right pay another high copay for something that could be dealed with on the phone no thanks I told her Nevermind I’ll look for another doctor and she just said ok bye ! Obviously office staff is a joke and doesn’t care at all about patients needs