West Kendall Obgyn

Horrible experience. First went in to see Dr. Madelyn Gonzalez. I explained my concerns to her and she prescribed some routine blood work and ultrasounds. I scheduled a follow up appointment after I completed these exams. I was contacted a day before my follow up appointment to inform me that Dr. Gonzalez was unable to make our appointment because she had been called into delivery. Ok; no problem, I thought. The receptionist told me I could see another Dr from their team in the mean time. The Dr available was Dr Lorena Tinoco, so I agreed to see her. Dr Tinoco was extremely impersonal and unprofessional. She voiced to me that she was unable to see me unless I agreed to seeing her only from that point on because of whatever agreement was in place between her and the other Doctors practicing at the same office, (clearly their staff missed that memo). Had I known that in advance, I would have saved my self the trip to their office, my co payment, and just rescheduled? For all intents and purposes, I ultimately agreed to only see her. She proceeded to tell me everything was normal except for some blood levels and suggested following up with another specialist. Due to this experience I never returned. I saw a new Doctor the following year with the same concerns from the previous year. Upon seeing this new Doctor, I was informed that my previous ultrasounds from a year ago with West Kendall OBGYN were NOT normal. I ended up having to have surgery. I’m grateful the new Doctor caught their mistakes. I would never recommend WEST KENDALL OBGYN. I give them ZERO stars.

Unfortunately I had a negative experience with one of the female staff members. She is chubby with black hair and wears glasses and has a nasty and negative attitude. She needs a refresher course on customer service and a reminder that she is being paid to deal with patients. She cannot be condescending or apathetic when she makes an error or is negligent. Be careful when dealing with her. I have never had any problems with any of the doctors or staff members and I will not allow an altercation to affect my relationship with my doctor.

In my opinion the worst ob gyn office you could go to in Kendall. Giving one star is way too generous! I was considered a high risk case and instead of calling me to let me know my critical lab results they called me to let me know how much I would have to pay on my next visit. Good thing I have access to quest or I would have never gotten my results. Dr perfetto has horrible bedside manner. She is cold, the MA’s are unprofessional the ultrasound tech doesn’t even try to speak English to you even after you tell him you don’t speak Spanish.

My first and worst experience at a gynecologist! I went in for the first time and didn’t get a single explanation on anything. I was more clueless leaving than when I went in!
It is a clean office but that the only positive. I waited for about an hour and had to reschedule. The second time I waited nearly 3 hours then another 40 minutes in the room for the doctor! Finally when the doctor came in to see me he was with me 4 minutes the most and didn’t explain a thing to me about family planning.
1 star simply because I have to. I went to a new gyno and right away even they told me they didn’t recommend the family planning pills I was taking for my first time taking anything.
Also not a very friendly staff. Everyone was monotone and not welcoming.