Carl Hart Bicycles

Been going to this guys for over a decade and their service just keeps getting better, wish I could find a shop like this in the city. They are never ever pushy or try to up-​sell me. They have helped me out countless times with straight-​up bike advice, service and gear selection.
Besides having excellent sales people their mechanics are top notch. I beat-​up my bikes regularly — riding in all weather with little self maintenance, but when something breaks these guys can usually get me back on the trail/​road at minimal cost and parts. Instead of recommending a whole drive-​train replacement they get me back on the road quickly with an explanation and demo of what I need for optimal riding.
I highly recommend these guys not only for the service they provide me but also because of the service I have witnesses they give to other customers. Finally, a lot of bike shops could learn a ton from these guys customer service.

I just moved to the area and didn’t know these guys at all. On two occasions they fixed my issue on the spot. One was a reasonably complicated headset problem, the other just a wheel true. IN any event, great service and standard pricing. I’ll be back.

Brought my bike in for a standard tune up (wheels needed truing, some rear dérailleur adjustments) and caliper brake pad replacements. Was in a rush when I picked it up so I didn’t have time to ride it around in the parking lot. Rode it the next day and the old pads were still on there, wheels was still outta whack, along with the dérailleur.
Paid $ 130 for apparently nothing.
Go ANYWHERE else.