Comfort Inn Cleveland Airport

Our stay here was wonderful room was clean and the staff was amazing and very accommodating. The driver took us to the stores to kill some time before we had to be at the airport and front desk clerk was so sweet she called us to see if we needed a ride back to hotel before her shift ended. Definitely will stay here again and for the price it could not be beat.

I’m writing this as I prepare to check out of the room I’ve stayed in for the past 2 nights. The reasons I’ve taken a star off are because the tub/​shower curtain has that sour smell and I can smell cigarette smoke coming from a nearby room (my room is a non smoking).
The location makes it convenient to get on the expressway and there’s shopping and food nearby. My check in process was smooth. The room appeared clean and its nice to have a microwave and fridge. The room darkening curtains helped me sleep. I didn’t awaken with back pain and the pillows are soft yet firm. The bathroom linens could have been a little cleaner and had a stale smell. The towels are not the big luxurious kind I’m used to but I got dry.
Didn’t try breakfast but the fitness center was okay. 3 pieces of equipment. I used the bike and treadmill and passed on the arm machine. It got warm in there! I parked in the front because my room was in the front. The décor is Cleveland landmarks.
Overall I’m very pleased for the amount I was charged per night. I’ve been in more expensive hotels and been less impressed. This smoke smell is bothering me so I’m out…

It was a hotel. It was clean and comfortable. What else can you ask for? Well a lot of things, but if you just want a clean hotel, this definitely has that.

Booked 2 rooms on Priceline. Got to the hotel late but called earlier to ask for 2 beds and to let them know we would be late. When we arrived they said they got one room approved but the other one was «declined.» I showed them my Priceline receipt that said two rooms, showed them my credit card statement on line that showed the charge to my credit card, and after 30 mins. we got our two rooms. About 30 mins later I get a call from the front desk saying they are overbooked and can all four of us, me, (a male,) my sister, sister in law and niece all stay in the same room in the one queen bed. Yes, move out of their room. WTF? Also, I get tired of hearing the «you booked through a third party» bullshit. You have an agreement with Priceline, I make an agreement with them, you honor the deal, does not matter how it is booked. This was the absolute worst customer service ever. I included a picture of the guy Joe at the front desk. This is not rocket science people. Manager needs to figure things out before going home and letting Joe deal with it. Horrible. Booked 2 rooms on Priceline. Got to the hotel late but called earlier to ask for 2 beds and to let them know we would be late. When we arrived they said they got one room approved but the other one was «declined.» I showed them my Priceline receipt that said two rooms, showed them my credit card statement on line that showed the charge to my credit card, and after 30 mins. we got our two rooms. About 30 mins later I get a call from the front desk saying they are overbooked and can all four of us, me, (a male,) my sister, sister in law and niece all stay in the same room in the one queen bed. Yes, move out of their room. WTF? Also, I get tired of hearing the «you booked through a third party» bullshit. You have an agreement with Priceline, I make an agreement with them, you honor the deal, does not matter how it is booked. This was the absolute worst customer service ever. I included a picture of the guy Joe at the front desk. This is not rocket science people. Manager needs to figure things out before going home and letting Joe deal with it. Horrible

If Unilocal allowed me to create a title line, it would be: VOMIT ON THE TOILET SEAT. If you’re wondering what I mean, please see the attached photo to this review.
We had a long drive and got into our room around midnight. My boyfriend fell asleep pretty much as soon as we got in the room. I unpacked things a bit. Then before going to bed, I went into the bathroom — the toilet seat was left up. And when I put it down, there were vomit stains on the seat. Total health hazard. My boyfriend was already deep asleep when I discovered this so it was a bit late to switch rooms. I went downstairs and told the guy at the front desk. He was very apologetic and disgusted. He offered to switch rooms, but at that point it was like 1 AM and I said it would be even more of an inconvenience to switch rooms. So I asked for gloves and bathroom cleaner. He apologized and gave me things to clean the toilet with since the housekeeping staff wasn’t available at that hour. He said he would make a note of the incident. I thought him saying he would «make a note of the incident» meant that when I checked out there would be a discount or something. But the guy who was there during checkout said there was no note made of the incident, and said that he could not discount the room even if he wanted to, and that I’d have to talk to
. He was zero help and didn’t look genuinely sorry for the gross surprise their housekeeping staff failed to clean up.
So
sent me the standard, «how was your stay?» type of survey, and I posted my 2-​star review. The only response I received back was that my review was published. Shame shame on Comfort Inn and
. I don’t plan to stay in another Comfort Inn, nor will I book through
. I’ll stick to Priceline, or book directly through the hotel, thank you very much.
As for my 2-​star review, I gave it 2 stars instead of 1 because besides the nasty vomit they didn’t clean up and the faint cigarette smell throughout the hotel, the guy who was there the night I checked in was very nice and looked genuinely sorry that the room hadn’t been fully cleaned. The hotel room was fine otherwise. So it wouldn’t have been fair to only give them one star.

Checked in yesterday. The room had one king bed and an office chair. The pack n play they let us use is broken and stained and smells foul. Toe nail clippings besides the bed and the sheets were on upside down… this place needs to be bleached!

You can’t beat this place for the price. The rooms are nice and they have free wifi. On top of that, they have a free full hot breakfast every morning from 6−9am. On weekends breakfast goes until 10am.
I thought the staff was very friendly and the front office manager Natalie was very nice and helpful. In comparison to the other hotels in the area, this is one of the best for the cheapest price. Especially when you get a free full breakfast! If you’re in the area and need a clean, safe, reasonably priced hotel this is your place! Great location in walking distance from a lot of restaurants as well which is a plus.

Great hotel choice for a place to lay your head for the night as you pass through. Reviews elsewhere said this was a nice place at a cheaper price, and with my deal I got, I definitely agree. Room was clean, maybe just a little dusty in some places if anything. Not luxurious, but not bad. King bed was nice, sheets and pillows comfortable, bathroom was clean, staff was extremely friendly the night I checked in and also the following morning as I checked out, and the little breakfast was more than enough for me (bagels, english muffins, pastries, eggs, bacon, waffles, fruit, yogurt, cereal, milk, juice, coffee…). Couldn’t hear the people next to me, tv had enough channels to find something interesting, and I’d say it was a great choice for the deal I got. Plus, there are a lot of restaurants to choose from in the area, and it’s right off the hwy – convenient, clean, comfy, friendly, and good to stay when you don’t want to break the bank!

In the past 4 years, we have stayed here five times. It has been dependable, reasonably priced, and close to popular destinations. Not luxurious, but a solid 3 stars. Based on our last stay, however, we will try someplace else next time.
The price has increased over the years. We are now paying over $ 80 (nearly $ 100 with taxes) per night, too much for being a few steps down from the typical Holiday Inn or Hampton. Check-​in was unwelcoming as if we were interrupting something the desk clerk would rather be doing. The double door entrance is not automatic so expect some difficulty in bringing a luggage cart in and out.
The room fell short on cleanliness. The mirror had dried splatter on it, the sink faucet had soap scum, and the tub and bathroom floor had about 15 obvious hairs. I told the front desk. Instead of, «I’m terribly sorry. I’ll send someone up right away.», I got, «OK, I’ll write the supervisor a note.» We cleaned the room ourselves with anti-​bacterial wipes.
The room had dated décor with no fridge, no microwave, minimal storage, a small table and two chairs, and a nice TV. The carpet appeared to be in need of a good wash though there weren’t any obvious stains. The beds were fairly comfortable, but I found the pillows either too soft or too hard. The A/​C was moderately loud, simple to control, and effective. In the bathroom, the shower had easy controls and sufficient hot water and spray. The towels were OK, but not plush or large, and the fan was effective at removing steam. The sink outside the bathroom had an OK amount of counter space.
The wi-​fi was a bit awkward to access, but usually maintained the connection. At times, the connection would be too slow. On the first night, I needed to print something from the internet and was told I could use the office resource center right above the lobby. I noticed both the fax and copy machine were out of order. The internet was useless as every page took forever to load. I told the front desk. Instead of, «I’ll check on it right away.», the clerk told me, «I don’t know anything about that.»
Throughout the 3 night stay, the freshening up by the cleaning staff was minimal. Only towels were replaced, but even then, they forgot to give us a floor mat on the last night. By the end, we were out of toilet paper. On our first night at 1:30, there were loud patrons down the hall who probably woke up numerous rooms, but the next few nights were quiet. There was significant road noise, but we got used to the drone. Breakfast was good, but not super, with good selection and quality. I’d give this place 3 stars if it were $ 60 a night; but at $ 100 a night, it is too expensive for what you get.

Dingy. Sheets don’t smell clean, shower and bathroom smelled entirely too much of bleach. Internet is flawed and took awhile to latch onto an actual network, which was annoying. Beds are uncomfortable and sleeping is near impossible with unruly guests thumping from all sides.
The breakfast was mediocre-​as exspected of any general hotel-​but this one proved much worse. Food was stale, eggs were cold and the hard-​boiled eggs smelled horrendous. The employee working in the breakfast area accosted my friend for what she was wearing, something that is especially unacceptable as an employee.
Yes, this is a cheap hotel. But it’s not worth it. Take your business somewhere else if you want to get what you payed for. We received less, unfortunately. A dissapointment.

This was not one of my favorite places to stay but we needed a «cheap» hotel near the airport and public transit.