Phillips Safety Products

STAY AWAY – TERRIBLE quality of products and if you think the customer service is bad, try bypassing them and speaking to ownership! They are 20 times worse! Extremely rude. 3^rd rate all they way. This company is strictly out for the money – they care nothing about quality of products or customer service. You have been warned.

I just got burned by this company. Spent 340 and they glued the lenses together. Trying to get a refund. Poor quality.

Stay away from them! Really terrible customer service and poor craftsmanship!

I have purchased several different items from this company. The merchandise is good while the customer service is questionable.
When I received the parallel masher it was in a box along with the attachments… the attachments are made from graphite and are somewhat fragile but had not been wrapped and were loose in the box tumbling around during shipping… Luckily they were not broken or chipped.
Later I purchased different graphite attachments (for different uses). I placed my order on ¼/​2014. I called them on Jan 20^th and the person on the phone needed to call me back regarding my order status. She never called me back but on Jan 21 I received tracking info that the order shipped that day. Sounds to me like the order was forgotten or misplaced. Would have appreciated a call.
I received my pkg on ¹⁄₂₄ only to find that two of the items were wrong. I kept what was correct, packaged the remaining items back up and shipped the items back (at my expense). I wrote on the invoice regarding my frustration with the delay and that this was wrong and to credit me… as I was heading out the door for a week long show.
While at the show I received a phone message asking why I had not returned 100% of the order. When I was finished with my show travels I contacted them… to be transferred 4 times and when I finally got to the person that had called me she was confused as to why I had not returned the other parts. I said that what I returned was wrong and that is what I needed the refund for. She insisted that is not what my note stated. I told her regardless of the «note» to just credit me for what I returned (like anyone else would do). But she insisted that is not what my note said. So then when I got frustrated with her… she told me not to yell at her (which I wasnt yelling I was telling her to get over the damn note and lets move forward)…so she put me on hold, and I hung up.
Doubt Ill order from them again… unless they come up with a tool that is a must have… but if thats the case I wonder if it will arrive safely or at all.