P.F. Chang’s

Went for lunch today. It was hot out but say outside. Had great service, food and drinks. My wife thought she would want me to make her the coconut mojito she had. Our waiter printed the recipe for us. He was very nice and although we were the only people outside he was right there when we wanted him. The spicy wontons are really good.
We have never been disappointed.

I thought being such a big beautiful restaurant the food would be equally as good. I was wrong. My wife and I had the changs chicken witch was not bad but it was not great either it was really really sweet. Sweeter then a sweet and sour chicken or general tsao chicken at a chang jiang. We also ordered the kaleidoscope sushi roll. And every one of the fell apart. Again It was not bad but not worth the price either. I just can’t see myself coming back with so many really good restarants in town.

We should have listened to these reviews.
Dirty silverware, something was going wrong in the restaurant… we had to listen to a random dinging/​alarm for 20 minutes.
We had the 4 course Meal for Two:
1) Soup, meh.
2) Egg rolls, really meh taste and literally dripping in oil.
3) Sesame chicken had no flavor with a weird after taste
Spicy chicken was not spicy and had little flavor.
Also, we ordered white rice and they bring out our rice and it’s brown with the explanation «sorry we are out of white rice! Hahah!» The guy bringing the food literally laughed. They didn’t even offer quinoa instead. What? It’s a Tuesday night…
4) Dessert: Banana egg roll with ice cream. Banana egg roll only had flavor due to the caramel topping. And the ice cream was the only good part. Oh and they gave us forks… to eat ice cream…
We live in a rural town in northern Wisconsin and the Chinese there had more flavor, spice, and less oil!
We will NOT eat here again.

We were hungry, it was dinner time, we were near P.F. Chang’s, so we ended up there. I thought the food was fine and pretty flavorful/​cooked nicely for a chain restaurant. I really like the modern, dark décor at P.F. Chang’s.
We ordered two sushi rolls — one California and one dynamite scallop. The rolls were exactly the same, but one was served with a little sliver of scallop on top of each piece — I guess that was the dynamite scallop? The were fairly tasty, just not the same quality of sushi I would get at Sushi Muramoto or another Japanese restaurant.
Our waiter, while cordial and efficient, seemed pushy. My husband ordered a spicy entrée, but the waiter suggested a different higher-​priced spicy entrée. When our server asked if we wanted dessert and we said no, he suggested we could order a dessert and take it to go. I can’t think of any restaurant experience where I’ve ever felt like the server was up-​selling, so this is a first! This definitely left a bad taste in my mouth.
I doubt I’ll go back.

We go to this location fairly regularly. Today the food was good, service was actually very good too. In the past we have had some service issues here. What the unacceptable issue was lack of cleanliness. The dishes were not cleaned properly and we had to ask for replacement. My beer glass had a dead fly on it. There were several fruit flies around our food. The place did not have that many people there around 9 pm on Sunday. Felt like they are slipping on upkeep of the place.

I’ve been a fairly big PF Chang’s fan for the better part of 10 years now. I really do like their food quite a bit — it satisfies my cravings for Chinese without being one of those hole-​in-​the-​wall, questionable ingredients, over greasy takeout type places.
Tonight, though, the service was fairly disappointing.
We had a party of four (two couples) and we both ordered Chang’s for Two. The lettuce wraps came and were very good, but we only got two or three decent lettuce cups out of the heads of lettuce we were given.
Our soups came, and one of our party did not receive a spoon. She asked for one, and was promised it, but it never arrived. She ended up using her boyfriend’s after he finished his soup.
Our drinks ran dry around the 10 minute mark. Our server was nowhere to be seen. When she arrived with our entrees, we asked for refills. Nothing. It got to the point where we stopped eating because we were so thirsty, but nothing came. Our server walked by several times without even looking at us. We didn’t get refills until one of our party asked to speak with a manager, about 25 minutes after they were empty.
I requested brown rice with my entrée and was given white. I didn’t bother to have that error corrected because I didn’t want any more delays. We waited another 10 minutes after we were finished eating (and confirmed such to our waitress) for to-​go boxes and yet another 10 after that for dessert. Portions of our meals were comped, which was a nice touch.
I’ve had much better service here, but it has gone downhill lately. Get your shiz together, PFC. I like you too much for this.

Good food but I don’t prefer PF for a takeout option. Would much rather eat at the restaurant but I guess that’s the case with most esrablishments.

We had the worst experience here. It took forever for anyone to come to our table. It was a Sunday at 3:00 and there was barely anyone there (now I know why…). The people working were good if off, totally unprofessional including a lot of screaming and laughter coming from the kitchen. Then couldn’t leave because we couldn’t get anyone to give our our check. Really bad… Don’t go to this location. The reviews are consistent on service.

My husband and I really love going to PF Chang’s for dinner. We always order from the dinner for 2 menu and always get the same thing: pork steamed dumplings + crab Rangoon (it only comes with one but we can never decide on just one, so we pick both), Mongolian beef, and he gets egg drop soup while I get hot and sour soup.
The Mongolian beef is absolutely wonderful. I have gone a few times and it was less or more salty or sweet than normal, and the one time I mentioned that, my server immediately put in an order for another one and discounted our bill.
I think the one thing that is always amazing is the hot and sour soup. It has a wonderful flavor, and I crave it every time I get a cold. It really warms you up!
The agave margharita is something to try. I’m not a big drinker, but it’s a very tasty drink that gives me that little relaxation buzz I look for when I do need a drink ;)
I browsed other reviews and I would like to say two things:
1) you can ask for more rice at no additional charge. Many times, I ask for a little more to go and I’ve never been hassled about it.
2) they no longer automatically have the sauces (soy, chili, mustard) out for you to mix, but if you ask for them, they bring them out. I think this avoids having to waste the sauces every time a table is done.
I’ve been to this location too many times to count. I’ve never had bad service and I’ve never had bad food. The ambiance is lovely.

P.F. Chang’s is one of my family’s go to restaurants when we are hungry. We are regulars at the one by my parents place.
Food: I’ve always loved P.F. Chang’s food. I usually do the dinner for two and share it with someone. Egg drop soup by far is my favorite soup. For app, you have to go with the lettuce wraps, so amazing. I want the recipe to make the sauce. As the main course I always go with the sesame chicken, with this you can never go wrong.
Service: The service at this particular restaurant was terrible. The restaurant was almost empty, there were only two other groups of people. Our server was moving at snails pace the entire time. We sat down and no one greeted us for 20 minutes. We ordered drinks and our entire meal at the same time. Our food came out at about the normal time it does about 15ish minutes. Then the check was suppose to come… She boxed our food and then she was missing for another 20 minutes. Kinda funny that we could see her eating at a booth across the dinning room. All she had was one table left that needed to cash out with the check and she chose to start eating (face palm).
Moral of the story, the food was a great as it always is at this chain, but the service made it a horrible dinning experience. The most ironic part was that the restaurant had a sign that said «Join the Winning Team! Now hiring servers»

Delicious chicken lettuce wraps, excellent service and ambiance. My husband’s shrimp dish was too salty. Otherwise, great drinks and food. I look forward to my next visit.

Took the family for dinner on a Saturday night without a reservation. Clearly a dozen empty tables in the restaurant, yet we waited 20 minutes for a table. Ordered appetizers, which took longer than I’d have expected, and I wasn’t sure the server was going to take an entrée order in a timely manner so I flagged her down to suggest that. Appetizers were perfectly good in quality. When the entrees eventually came out, they were clumsily pushed onto the table. The quality of the entrees was very good, so nice job to the kitchen staff.
Unprompted, the server apologized for the slow service, saying that the kitchen was slow because it was so busy. I read this same statement (verbatim) in another review of this PF Chang location — sounds like a chronic issue here.
I’ve enjoyed good quality and service at several other PF Chang’s locations over the years, but this location doesn’t measure up. We won’t return.

This reminds me of a Glorified Panda Express.
You get a Super small rice portion with your meal. Seriously… Rice is dirt cheap. Why do I only get ¼ cup with my meal?
Sweet and sour chicken had gristle in it. It was sub-​par chicken, not very good at all.
The chicken lettuce wraps ok. My wife loved them, but I thought they were just ok. I had high hopes and aspirations for this place, but it let me down in a aspects. I won’t return unless they fix the problems or lower their prices.

Wonderful service! Server was delayed taking care of a large party so the manager came over and offered to comp us an appetizer for the delay. The server came over shortly and was extremely apologetic about the delay, which wasn’t even much of an issue, had it of not been brought to our attention. However, the fact that the issue was addressed, without us needing us to address it ourselves was superb! Great job PF Changs Madison. Will definitely return!

I go to PF Changs in the DC area all the time. The food and service is always great. This PF Changs location was completely the opposite. Our dining experience was horrid. We were among 5 tables in the restaurant and the food took over 45 minutes. They placed all the food down at the table and it was completely incorrect, it was supposed to be for another table. They then took all the plates away and it was another 5 – 10 minutes until we got the food we actually ordered. They also forgot our appetizer and brought it out with the entrees even though we said we no longer wanted it. The presentation and food quality was horrible. The lettuce wraps were served without the sauces. To top it off, the waitress apologized for the food taking so long because the kitchen was so busy… so busy with all five tables. Towards the end it became comical with how atrocious the service/​food was.
Not only was our table upset with our experience but from looking around it seemed like the other 4 tables in restaurant were extremely displeased as well.
This PF Changs experience was completely different than what I’m accustom to at home. I would highly suggest you avoid this location.

Came here to pick up our takeout and the lady didn’t even have the order packaged into the bag. She decided to read over our whole order to an audience of people, then proceed to drop the whole bag of take out. not even checking to see if it was ok. The order even said specifically to include fortune cookies, which they also decided to leave out.
I have had good luck with P. F Chang’s in the past, but today was really unacceptable.

P.F. Stands for Paul Fleming — as in the steak house. Just understand it’s a corporate venue. I’ve been to several P.F. Chang’s including the one in Middleton. It’s Fast Food — Sit Down Style. My experience has been that the food is over salted and it is the definition of Asian Food for Americans… for frightened Americans who what to eat Chinese cuisine without eating Chinese or Asian cuisine.
People who follow my reviews know I prefer local joints — locally owned and sourced… P.F. Chang’s isn’t my sort of place. But if you are looking for the quintessential American style Chinese fusion chain… this is it — have at it.

Our office ordered our staff lunch from here. We all ordered off the lunch menu, getting a variety of dishes including chicken, beef, shrimp, fried rice, and egg rolls.
I got the Kung Pao Shrimp with egg rolls. Let’s begin with the good. The portion was enough for two meals, although not listed on their online menu, three lunch favorites comes with a salad with lime vinaigrette. The manager warmly greeted us and thanked us for our patronage. The service was prompt and friendly.
However, for $ 11.95 it was a disappointment. My dish, while it contained dried chilies, it served as mere decoration rather than help accentuate the dish. There was no heat, not even a kick of spiciness. The shrimp was over-​battered and made the coating spongy instead of crispy. There was maybe 5 slivers of celery. The shrimp was not large, maybe ⁵¹⁄₆₀ count. The egg roll could have been great for if it was not dripping in oil. The salad was made up of your typical iceberg mix, and seemed to be a little over ripe.
For the price, I could think of many other treasured hole-​in-​the-​wall, mom and pop, take-​out places I’d rather get Chinese.

I went to PF Chang’s specifically to try their gluten-​free (GF) menu. I had heard that PF Chang’s has excellent kitchen practices in place to avoid cross-​contamination with gluten-​containing items. I also heard a touching story that the reason the restaurant has a legit GF menu is because the CEO’s daughter has Celiac disease. I don’t know if that’s true or not, but it is a nice thought at least.
The gluten-​free menu is slightly limited, but I knew immediately what I wanted… the Mongolian Beef! I got mine with white rice and I made sure to specify that our table needed gluten-​free soy sauce (which our waiter promptly brought out to me). The Mongolian Beef was the bomb! Sweet and slightly spicy, with crispy edges, yet it was still tender. My husband ordered from the regular menu and had a Cashew Chicken dish. He liked his a lot, but he preferred my Mongolian Beef. It was really, really good. Our waiter was pretty nice too. I thought he was attentive, and he didn’t make me feel weird for asking lots of questions about the menu and making special requests.
This review is only four stars instead of five for the following two reasons. 1. We waited a LONG time to place our orders. It was a bit excessive. However, once we did order, it didn’t take too long for the food to come out. 2. I thought the food was really, really salty. I love salt, so it didn’t ruin it for me, but I felt it was a bit excessive, and I had to drink about a quart of water later. Otherwise, it was a great experience, and I will definitely be back soon!

When you don’t have that many options on Christmas Eve, this was a safe bet. The food was a bit on the sweeter side of Americanized Chinese food.
The egg drop soup and the spare rib starters were actually quite tasty. I wouldn’t order the crispy honey shrimp or the sweet and sour pork again. the chocolate peanut butter dessert was tasty.
Service was excellent, of course, that’s what this Chain promises. Middleton is a chain food paradise — we’d come back again, but likely not above our other local favorites — Fugu, House of Mei (in Sun Prairie), and other places near State Street in Madison.