Feder Doron

I have been going to Dr Feder since I was a kid. I stopped for a few years and went elsewhere when his former office staff told me he didn’t take my eye insurance and was rude in the process.
Fast forward several years and after being unhappy going elsewhere I called Dr Feder office and was told they’ve always accepted my insurance! I was so happy to find this out I made an appointment on the spot.
My wife and I both just had exams and are extremely happy with how we were treated! Dr Feder has all new staff that was a joy to deal with. The whole office has been remodeled. And best of all he still sits and takes the time to do a very good and through exam including taking digital images of the eye to detect future onset of glaucoma much earlier. He sits and answers any questions or concerns you have as well and you never feel rushed!
I would highly recommend that if you need a good eye doctor that you give Dr Feder a try. Also if you haven’t been to him in years due to some of his past staff, I’d say try again as they are new and awesome!

In this day and age, having a doctor sit with you and have an actual conversation during your annual eye exam is like having a purple cat. With seven toes. With a unicorn body and dragon tail.
He sits with you, and listens to what you have to say; and he really seems to know what he’s talking about. He is a great doctor and I never want to go to any other eye doctor again.
Unfortunately I will. His staff is horrendous. First of all, they have a antiquated filing system (nary a computer in sight) that they use actual trays and unless you know your tray number, (which changes with every visit) they yell at you, and spend 20 minutes trying to find out where they put your contact lenses, and/​or glasses. That is NOT my responsibility to learn YOUR filing system. I should give you my name and you should be able to go from there.
THEN, they yell at you if you ask for a copy of your prescription. I asked for a copy for my own medical records as I have asked every eye doctor for the past 15 years without a problem. They refused unless I signed a waiver agreeing to any problems I have with the prescription wasn’t the eye doctor’s responsibility. Huh? Isn’t that what a prescription is?
Due to their astronomical lense prices I went through 1800 contacts, and granted I wouldn’t get the level of service I would get at the eye doctor. Oh wait, nope got me there too… I went to Doron Feder’s office for the script after I had already ordered through 1800 contacts, and lo and behold, they mentioned they could have give me a rebate and been more competitive. AFTER I placed the order with someone else, how does that help either one of us? I’d love to give a local doctor my business, but at this point, it would fly against every capitalist bone in my body… poor business practices should just curl up and die…
Numerous colleagues in the same health plan who have visited the place cite the lousy customer service as the reason they would never go back there. So, at this point, my next eye exam is scheduled all the way in Manhattan. I will be seeing my previous eye doctor who’s not as good, but his staff always makes it such a pleasant experience I don’t have heart palpitations any more.
I figure the purple cat-​seven toed, unicorn dragon is overrated anyway. But «please» and «thank you» always rank up there in my book.