Gem’s Bagels

Terrible customer service with outrageous prices. Won't let customers use bathroom "due to Covid." There is no state mandate to close off bathrooms (especially in a restaurant) because of Covid. Was told by employee "I don't make the rules." There was a better way to address that. To add insult to my injury, my toasted bagel with butter cost $5.75 because is was a "special" bagel. Complete rip off!

Three weekends in a row, three wrong orders. How hard is it to get two bagels and a sandwich order right? I never had a problem pre Gems, but now it’s like no one cares. I am officially done, so sad.

This is really not about the food-​which was OK –egg sandwiches and drinks. What was not good was the lack of cleanliness in the place-​the bathroom was disgusting! That bathroom had not been clean in awhile-​floor and toilet disgusting-​mirror so dirty you couldn’t see yourself. If I had looked around before eating I would never have eaten here. EVERY table was dirty-​EVERY table. 9:30 Sunday morning. Not crowded. I wiped down the table. But if I had seen the bathroom first I would have left.

Gems is truly a gem. My wife and I order from them every Sunday and recently they forgot to include something in our order. We Called to let them know and the owner (i think) came himself to drop off the missed item. Excellent food (best pork roll and cheese in central NJ if you ask me l), even better customer service.

Decent bagels, highway robbery prices. They make a decent bagel. I prefer their other locations more. This one is just convenient when I’m headed in a certain direction. However, the pricing is insane. $ 2.40 for a bagel with cream cheese? If I was in Manhattan this wouldn’t be a bad price. No, if I was in Manhattan this would still be on the higher end of prices. Maybe it’s because the bus stop is right next to them.

They were extremely busy, but service was extremely fast. I got a plain bagel with cream cheese, can’t go wrong, right? Dead wrong. The bagel was like one you’d get at a grocery store. Hard and just bleh. The cream cheese, although I’m sure it was fresh based on how busy they were, tasted like it was on the verge of going bad.
Not somewhere that I will return to.

Hard nasty bagels. 3 times ive gotten a rock hard bagel from them in the morning. I seeiously almost broke my teeth. I refuse to eat there anymore.

I had originally tried Gem’s Bagel in Hazlet and thought it was pretty good. So I was happy when a Gem’s Bagel was opening closer to where I live. However, after trying it a few times and having a hard time finding the business on google and Unilocal,I quickly realized that it might not be the same chain.
The first two times I tried this place, the bagels were just ok. Seemed a bit stale but I figured maybe I went at an off time or got an old batch. So 3^rd time’s supposed to be a charm right? Nope, this last time I went, again the bagels were hard and stale (at 9am) and this time as I was having my microwaved bagel (since it was the only way to salvage it), I found a long blond strand of hair that was baked into the bagel. Neither my husband or I have blond hair nor is it a hair that just landed on it. It’s full on baked into it. Needless to say, i’ll be driving out to Red Bank to my original favorite bagel spot (Atlantic bagel) and avoid this place.