Sheetz

I’ve had good experiences and bad ones here so I can’t honestly say that this sheetz is any different. However, I can say certain staff members do go above and beyond when they know customers are unhappy. And for that I will give one extra star for their hard work.

The Sheetz that just recently opened in Middletown gives some of the worst service I have ever received. I went to this Sheetz about a month after it opened and went thru the drive thru, bad idea. If you think going thru the drive thru is going to be faster then going into the store, you are badly mistaken. I have never spent some much time at a drive up window as I spent at this Sheetz. I placed an order and pulled up to the drive thru window to pay and pick up my meal, waited about 3 or 4 minutes for someone to come to the window to take my money and tell me it would be a few minutes for my food, ok I waited about 5 minutes and a girl walked up to the window and handed me a bag and said have a nice night and she walked away, I checked in side the bag to see a nice big cup of french fries. The only problem was I didn’t order french fries, so I waited another 5 minutes and a woman came to the window and ask if she could help me and I said I didn’t order fries. She took the bag and came back about 5 minutes later and handed me a bag and said sorry for the mix up and smiled and left the window. Needless to say I checked the bag and their was only a 6 inch sub in the bag and I had ordered to 12 inch subs and this wasn’t my order, so again I waited for someone to come back again and I explained to this person that this wasn’t my order, again they took the bag and came back about 5 minutes later at which time there was 4, 6 inch subs in my bag. I left the window and drove home only to find out that the subs were not what I had ordered. I drove back to the store and went into the store and explained to the cashier what had happened and she went and got somebody who was supposedly in charge and he asked what my problem was and I told him to just give me my money back and he wanted to know if he could make my subs again. I said no just give me back my money. When you think about this whole situation how many other orders got screwed up also, like where did my original order end. It seems that I have been contacting Sheetz on many occasions about orders that I have placed at other Sheetz stores and have ask them to not send me any free coupons but to fix these problems, and they send more coupons and I end up throwing the coupons away. I think I have finally learned my lesson and I will give Turkey Hill Café’s my business because I have never had a problem with anything I have ordered from Turkey Hill.

Love that I can place my order on the app on my smartphone & go through the drive-​thru & food is always ready. They have a yogurt/​ice cream station with all the toppings at the popular yogurt eateries. They have nearly 20 slushy flavors. A car wash & gas prices rival with turkey hill a few blocks away as lowest in area. You get an extra .03 off per gallon with your card. Selections are many. There’s a really nice sitting area with a TV & free wi-​fi. Compared to fast food & many restaurants their French fries are among the best around.

If I can give 0 stars, I would. I waited over 45 minutes for a sandwich that should 5 minutes to put together. After I got my food someone else waiting in line asked the manager for some compensation because he had been there for over an hour. The manager responded very rudely and started to yell at him when he was just respectfully asking. VERY BAD CUSTOMER SERVICE AND NOT WORTH THE WAIT. SKIP OUT ON THIS. THE MANAGER IS RUDE AND NOT FRIENDLY.