I have been a customer for many years and have only purchased from this store. Linda was my most recent sales person and she was extremely patient and informative. I find it so hard to pick out a mattress but they do have that guarantee if you don’t like it you can exchange within 60 days(?) for another. I went in today because 2 mattress that I purchased 14 years ago were in need or replacing. I was fortunate however that my mattresses had a lifetime warranty. They sent an inspector out and they were deemed not up to manufacturer standards and actually gave me everything I paid for them back in store credit. Wow! So I bought new mattresses today, spent a little money because things are more expensive than 14 years ago but very happy with my purchase. All new mattresses now have a 10 year warranty for defects. 0% financing for 1 year as long as it is paid in full and I get the new mattresses on Saturday. Suggestions: Wear your PJ’s, they provide a pillow and test test test.