Steak ‘n Shake

We came here because we were craving Milkshakes and they have no one making milkshake today so they don’t recommend ordering any.

I pulled into the lot and 4 cars were in the drive thru, I waited 30 mins until I received my food. The chocolate shake they gave me tasted horrible and had little chunks of a gluten like substance in it. I will never eat here again.

Every time I go here the wait to get your food is an eternity! Eat in, drive thru, take out, you’re going to be waiting forever to get your food.
The food tastes the same as any Steak ‘n Shake, so at least they have that.
Just prepare to come here Before you start to get hungry lol

Staff are horrifically slow. I see kitchen people not properly using gloves. Management is off. I’ve been to slow places that take time to cook your food but never so horrifically slow as this place.

I’m only giving 1 star because I can’t leave zero. Went there tonight, most of the place was empty yet they were sitting everyone into 1 corner. The lady who seated us took out drink order and then 10 minutes passed and she never returned. Another server noticed and came over and took our drink orders again along with our food order. About 5 minutes later, the original server showed up with our drinks. We explained another server had taken our order again, she said she knew and everything had been taken care of. 10 minutes later she comes back and asks if we are done and need our check. I explained we hadn’t even received our food! She walks off. Comes back five minutes later with her order pad and asks «now, what did you want?» At that point we were done, got up and walked out, which I have never done in my life. She acted like she was under the influence of something. We will never return to this location.

Late night service completely inadequate and incompetent. Try anywhere else to have a meal in this town unless you don’t mind spending a half an hour for any service whatsoever. The complete lack of interest in customer service follows through with the lack of skill in making ‘fast food’. Do yourself a huge favor and move along to a business worth spending your hard earned money on.

Arrived about 2:15 p.m. on 9÷19÷15. Busy, unorganized, the woman seating people seemed to be the only person who sort of knew what was going on. Our server, Tammy took our order and we saw her one other time in passing. The woman who seated us kept asking other servers «have you seen Tammy? Where’s Tammy? Really?! Tammy didn’t bring our food 35 minutes later, some other server did. Tammy never came to check on us, never asked us if we we’re good with everything, refills were out of the question. We all got something off of the $ 4.00 menu. My daughter ordered the grilled cheese steak burger, plain with a side of thousand island dressing. It was pathetic. The bread was not toasted, it was bread with one half dollar size burn mark right in the middle on both sides. My husband told the woman who had seated us. Tammy was no where in sight. She told the guy at the grill, who apparently didn’t give a flying flip, because after 20 minutes we NEVER did get a sandwich. We were done eating. After, realizing that we weren’t going to get satisfaction (a hot, grilled sandwich) we were ready to leave. No check, we waited in line, where all of a sudden Tammy miraculously appeared. Handed me the check and I informed her of what had happened. (Which she would have known if she had come back to the table even one time) I told Tammy I was not paying for my daughter’s food and I felt terrible she ate fries & coke for lunch. We understand busy, but the service was lousy and felt like servers didn’t really care. Grill cook probably knew that sandwich wasn’t «grilled» but choose to pass it off onto customers anyway. This location needs some serious organization skills!

Terrible service. I expect food to take a while when it’s cooked. Time’s not the problem. Ordered a burger, seasoned fries, cup of soup & a shake. No soup. No seasoning. No shake. I asked about the soup… Said there wasn’t any and asked if I’d like her to take it off my bill. I asked about the seasoning, she took the whole plate away while I had a bite in my mouth, shook some seasoning and brought it back. I asked her to remove the shake from my receipt since it never came. She said, «It might already be made. If it is, I can’t take it off.» I said, «I ordered it when I ordered all the rest of my food… If it’s been made, throw it away and take it off my bill, please.» She still checked with the manager… Who did take it off the bill and still made one fresh and fast for me. Tasty. However, I was planning to bring some food home to my nephew… I decided to place the order thru the drive thru instead of continue inside. Comically awful.

Okay for fast food. Service is slow, more than 50% of the time especially when they don’t have many people.

What’s not to like its Steak N Shake! My only complaint is that if you go through the drive thru there is always a long wait. The service inside is always good. Very clean inside, bathrooms well stocked, staff is very nice!

Went through the drive-​through to pick up a single steak cheeseburger. The sandwich as usual was quite good but the service as usual was quite slow. It took about 15 minutes to get through the drive-​through. I would come here much more often if the service was faster. Their burgers are definitely better than the standard fast food fair.

last time I try food from here. took my mom for sandwich and shake. for one thing they never. EVER bring the shake and food at same time. Your half done and they finally bring the other part of our order.
mom ordered little slider burgers and I got the spicy chicken … my chicken was surrounded by grissel. her burger. wasn’t a small patty but a tiny broken off piece of mean. The tiny buns where about 2 inches in diameter and the supposed burger was about 1 centimeter. You couldn’t even see there was anything on the bun without looking inside. I showed this to our server and she didn’t seem to think that was abnormal.
The shakes were good but that will be all we get from here.

I only give it a four since this location is a bit slow. However that aside it is a great place to eat and you can’t go wrong with the $ 4 menu. The service was also very good and friendly. Food came out prepared as ordered and absolutely wonderful tasting. I don’t even think I need to comment on the milk shakes they are the best around…

Stopped in for a late lunch and I had a Double Steakburger with Cheese and fries seasoned with parmesan and herbs. My wife had a patty melt which was really great. The seasoned fries are really delicious. Our server was prompt and took our order within a few minutes of arriving. She checked back on us several times during our stay. Our food was delivered to us steaming hot and was very tasty. I think the 5 star rating i gave is appropriate.

Steak and shakes are pretty uniform across the board in food taste and quality but the service in this particular location is pretty terrible. Our french fries were cold, and our food took a very, very long time to arrive at our table. The restaurant itself seemed clean, with the exception of the bathroom, which would have ruined anyone’s apetite. Yuck! I will most likely avoid this location in the future.

Well, the reviews are right. I waited in line for a table while employees just stared at us doing nothing!!! This place needs a decent manager because their employees aren’t working! I ended up leaving and going through the drive thru where they couldn’t understand the simplest orders and apparently can’t count because he didn’t give me the correct change after I paid. Smh.