The Home Depot

What a great experience today! After having a negative experience at the local Ace Hardware, I went down the street to this Home Depot. Not expecting it to be much better, I asked a woman in he garden center if they had peat moss. She was courteous and very helpful. After helping me find it, she went and got me a cart, and later followed me to the register to ask if I wanted help to my car.
What an awesome experience for shopping at a big box store! I usually try to shop the local businesses, but I won’t waste my time with the local Ace next time.

I have never written a review before but thought this was warranted. These people were so extremely rude that I will never go back. I urge people to go to local stores in Newport and Middletown. I will not support a store with such extremely rude «customer service».

It’s pretty similar to every Home Depot I’ve been to this far… the only exception is the exemplary customer service.
Example 1: during the preparations for snowmagedeon (aka super blizzard) the store was full of disgruntled and rushed customers. The scene dwarfed any Black Friday or event I’ve been a part of. The staff was amazing! Not only moving the essentials inside that people were looking for but also answering a multitude of questions. They were posted on between aisles and crushing the customer service.
Example 2: I was getting stuff do a home repair project and as usual had more stuff than I needed. The gentleman at the depot (street name) not only talked me out of getting the stuff I didn’t need but recommended items that cost less and worked great!
Example 3: I ran into some friends also at the depot. They had a 1 – 2 year old with them who was less than excited to be at the hub of DIY repairs. One of the employees near the registers walked up and gave the child some little clicker that was attached to her name tag. Not only did the kid love it but the employee said they could keep it.
Not a bad place!

Every time I go to the right section of the Middletown, RI Home Depot (near paint) this excellent woman named Jennifer helps me and the last time she did, I told her I was going to write a nice review because she is so awesome! Very, very knowledgeable, very friendly, very professional. She really does her job well.

Had a great experience today with Mike: helped with paint, brushes and good advice. He is a very professional, polite, pleasant to talk to. I would say he likes what he does. Thank you for a great service.

Had some plumbing to do in a 100 year old house. I had some odd challenges to overcome in a tight space. I was slowly collecting all the pieces I needed to transition from a 1 ½ steel drain pipe to a 1 ¼ pvc and started being harassed by a tremendously overweight HD employee. He repeatedly told me I couldn’t do what I explained to him, started blocking me from the fittings and was less than helpful. I finally handed him my collection of fittings and left the store. I went to ACE hardware and they collected the fittings for me. Exact same pile of things I tried to purchase at HD. If they continue to hire idiots like «tiny» they will never see me in the store again.

No matter which Home Depot I go for a wide array of home improvement projects or just a small tool, I’ve always been able to find what I need. Staff here are knowledgeable and friendly.

The worst Home Depot I have ever been to. I will gladly drive the extra miles to Lowe’s or any other hardware store. Customer service was awful. Stopped in the day prior and talked to an employee about buying separate pieces of a patio set as long as they were in stock for the 15% off in stock sale. No problem. Went the next day to buy the patio set. Asked the same question again of a different employee. Was told to talk to the garden center employee. She had no idea, said to talk with customer service. She didn’t know either and immediately said I had to buy the whole set that way it was. Ok, got it. No big deal, I’ll buy the set. So I go to purchase the set. The checkout employee then says that they can not offer the 10% military discount along with the stated 15% off patio sets. I asked to see a manager and another employee came over and just said nope, can’t do it, take the 15% discount because it’s greater than the 10% discount, sarcastically. Yes, I can do simple math, thank you. I asked to see the manager and he came out and said no problem and was nice about it. I then asked if they could have an employee help me load the table and chairs. I had my two small children with me. Nope. No loaders available was the answer I got despite the fact that there were at least 10 employees in the aisles straightening products. I asked again since I had my two small children with me. No chance. So with my two small children I made 4 trips from the store to my truck in the parking lot because not a single employee could help me out. Overall grade for customer service: F.

Walking through the store I am consistently greeted, smiled at and asked if I can use help finding anything. I can always find an associate when I need help. I would like to especially mention Kim in the kitchen department. She is extremely knowledgeable and informative, as well as super nice. She knows the details for each product I asked her about. She did everything she could to guide me in designing and pricing out my options for my kitchen. I would recommend specifically asking for Kim if you need help from an associate when it comes to your kitchen.

BEST customer service I’ve ever received in a hardware store! The gentlemen that assisted me in the store and in the tool rental section went out of their way to help me. They were professional, knowledgeable, and friendly. I had been trying, unsuccessfully, to replace the broken knob on the lid of my crockpot for a couple weeks. Without their help, I’d still be nowhere. Fifteen minutes in the store with their help, and I was all set! Thank you!

AWFUL customer service at this Home Depot. I recently helped a friend move across the country. We made several stops into this store, and each time I came out shaking my head at the customer service we received. First time we go in, we have someone cut melamine for us for a project — nice gentleman, go to ring it up, and the cashier — Mary, doesn’t believe us that it’s only one piece, going on and on about how it can’t possibly be one piece of melamine that created so many sheets, and is quite irritated that she has to call the lumbar dept to find out how many pieces it was. She finally gets word back that it was only one sheet, and is obviously irritated about it. Next trip we run in on a Sunday night trying to finish some last minute projects. In fairness it was not long before closing, but we had a woman — Shirley — practically kick us out of the store 9 minutes before closing. She told my friend «you better take your purchases up now if you want to buy anything» — she then proceeded to follow us through the store (while we were walking up front to purchase what we had) to, I guess, make sure we were going up there? Not stealing something? I don’t know. Whatever it was, it was rude, and not very customer friendly. Third trip — the day after the being kicked out of the store incident — we ask a worker if he could help us, as we needed something cut — his exact words «no — i can’t right now» — no explanation as to why, no offering to get someone else to help us, not even a sorry.
We ended up getting most of what we needed at another store after those incidents, and don’t really want to go back to this Home Depot any time soon.

Last week I bought 7 feet of ¹⁰⁄₄ wire from home depot which was fine. Today I went down to get more 10 gauge wire and another salesman said that I couldn’t get it by the foot and had to buy a whole roll. I then asked another employee and he said that I needed to buy at least 15 feet of wire (over $ 2 a foot). I told him that just last week I could buy it by the foot (which I did without a problem). He then said that they changed that policy a few months ago. Very frustrating. Waste of gas and time going there.

There was an episode of Beavis and Butthead a long time ago where the neighbor they always harassed went to a Home Depot-​ish place and is lost in the aisles and aisles of stuff, not an employee to be found. Hello? Hello?
NOT HERE. I got asked like four times if I was finding what I needed just in the course of looking for wood glue. That made my experience very positive, because usually it frustrates the crap out of me when I can’t find anything in that huge store. Had they not helped, I would have been there all day — wood glue is by the paint, and not by the wood and fasteners… who knew?