The Home Depot

This is the worst store I have ever shopped in. I have been waiting on a particular item for over 2 weeks. I was emailed that the item was in stock to come pick it up. I have been into the store the last 3 days and guess what item is still OUT OF STOCK. then why send email saying it is there. Then I am told it is due on the shelves today, the truck has 3 that arrived in yesterday! I am on hold for them to physically check and came back again to tell me still only the display is showing in stock. This is unacceptable and this is why when you got to Middletown, CT. store the parking lot is always empty. Lowes you still have my vote as # 1 store for needed supplies!

How the heck is it that most times that I go into this location it is difficult to find assistance… specifically customer service. On a holiday weekend you have one person trying to do everything. Who has time for all this bull&sh/5. With so many people who still need employment what the hell. This is why I go to mom &pop hardware store when I can.

Purchased a john deere lawn mower for $ 1700. It had a dead battery and broken gas pedal. When bringing the mower back to their store I was questioned as to why I wanted to return it. Spoken down to and about for returning it and put through the wringer to return it including 6 associates trying to work the register for the return. This was a lengthy, much less than desirable transaction.

What can I say about this big box store that hasn’t been said already.
Its not bad when you need something in a pinch like a particular tool, some screws/​nails, paint or drywall but that is about it. Don’t bother to ask most of the staff a question about a project in order to get the best supplies or some helpful tips; its clearly a hire any applicant type place so most of them will give you the deer in headlights look before just regurgitating the information from whatever MDS they reviewed that day. Simply put, many of the employees lack the expertise you would want from a serious building material place and can only point you to the area related to what you need to work on.
They have everything you would expect in terms of lighting, appliances and bathroom fixtures but I find the quality of products at Lowes to be better (better yet, MIddletown Electric). Also, I find the prices to be high for the area and, unless you absolutly need an item that day, you are better off just ordering from one of the many online suppliers who may offer something unique at a comparable price.
All-​in-​all its not the worst place to get home supplies but its certainly not the best. They do have a large selection of specialty tools (augers, cement mixers etc) that can be rented and are required for some serious DIY projects. But, again, don’t bother to ask them anything indepth because they won’t be able to help you.

I’ve never had a problem with finding help or the service in general here, but they don’t seem to carry much variety. 1 brand of everything…

I’ll stop in if I know what I need… but if you need assistance, you’re probably not going to get it. Even when you can finally find an employee to ask for help, they stare at you like a deer in headlights when you ask a question. Some do seem to genuinely want to help, others, not so much. When I need assistance or to make a big purchase, I head to Lowe’s. The only reason I go to Home Depot at all is that it is closer to home.

My friend and I visited this home depot to purchase lights and a step ladder for a sculpture project she was doing. She needed to exchange previously purchased bulbs for ones that would cast the best shadow through venetian blinds, in the style of film noir. One of the employees, who had conveniently studied film at U Mass, was able to give her great advice about which bulbs to choose, and was so happy to help and even discuss his favorite film noir films. Overall, all the employees were very attentive, helpful, and nice. The day we visited they were having a promotion in the gardening department that included snacks, free pots and seeds, and information about herb gardening. Another employee informed us of their monthly days for children on the first Saturday of every month. We love it here!

slowest home depot around.