Best Forwarders

I had all of my stuff boxed up and up to the front of the house. The guys came in and quickly and safety got everything on the truck. I thought they did a great job. I had some rough low trees and problem areas and they took it all with a grain of salt. They were affordable and I was greatful for the help. They did not break or scratch one thing. Customer service is first in my book! And they did a job at a reasonable price. So 5 stars! :) Thanks guys!

ZERO STARS IF I COULD GIVE THAT!!! This company arranged for our Milltary PCS move from Hawaii to San Antonio. We had a poor experience in Hawaii with Covan (which I left a review for) and then here. Coleman sent, Robert and Adam, who were very professional and gentle, though the guys who did the re-​assembly of our furniture were a little rougher with some items. They used power tools and stripped some of the screws in our furniture leaving some of our chairs wobbly among other things. The bigger problem here though was they were not able to finish the job in one day as the guys working on our furniture couldn’t figure some of it out. Many pieces of furniture were still left in pieces including my son’s bed, our living room furniture, our outside table, a small 3-​in-​1 table, my husband’s desk, and another small table, with opened, unmarked hardware left all around the house. We were unsure where to even pick up the assembly from there with hardware all over the house. They told us they would be back the next day and would send a 3^rd party to assemble the furniture that they couldn’t figure out. They also offered us an unpacking service and though I didn’t necessarily need it, I thought it might be helpful this close to Christmas to have some extra hands. I said yes to having them schedule this and they asked if they could call as early as 7:30am the next day to set up the appointment. I told them that would be fine as I would be up with my kids already.
The next morning, Tuesday the 22^nd, we received no phone call. We waited and then around 10:00am we finally decided to call Best Forwarders Inc. as we realized the movers left no phone number for us, and they also never showed up to finish the job by completing the furniture assembly. We were informed by Lindsey that no one showed up because we didn’t call. We were told they would be calling us and we explained this to her. She said we were supposed to call to schedule the un– packers. We told her that is not what we were told. We also told her that aside from the un-​packers we wanted to know where Robert and Adam were or the 3^rd party that they said they would be sending to finish the furniture (since they claimed there were a couple pieces they couldn’t figure out and so many pieces of furniture were left disassembled). She continued to argue with us about it not being arranged because we didn’t call so they would schedule it for the following day, Wednesday the 23^rd. We told them this would not work because we were set to leave town for the holidays on Wednesday and that we needed our movers to come back and finish the job. She still continued to argue that she could not make that happen because we didn’t call first thing that morning. Furious, my husband was transferred to the supervisor, whose name I am unsure of at this time. He asked her if this is how she treated paying customers to which she said «YOU are NOT a paying customer. The MILITARY paid for your move!». We were floored at the utter disrespect of this! My husband informed her, «I am a Staff Seargeant in the US Air Force working for the military to defend our country and through my service defending this country I think I have more than paid for this move.» I have never been so upset with a company’s lack of customer service skills or professionalism to insult a member of the armed forces. Is this their attitude across the board? Is it because the military pays for our move they feel they can treat us any less or our belongings with such little care because they feel they will be paid regardless of their behavior? After finally getting back with Lindsey she admitted with much frustration that they couldn’t finish the job because there was no one available. So even if we had called, they would not have had anyone available anyway?! We had no choice but to take the Wednesday slot at this point.
We did have to push our travel plans in order to have our shipment and the services completed since Best Forwarders and Coleman would not finish the job until 2 days after the original delivery. They did not send a 3^rd party. They sent Patsy and Emily that day. They were both very efficient with unpacking and reassembly of what pieces they could of our furniture that were not damaged. They also did it without power tools or stripping our screws. These ladies provided the only pleasant experience of this move. I wonder, though, if they had sent the 3^rd party if any more could have been done for our furniture?

HORRIBLE company to move through!!! We had an EXPRESS shipment sent from San Diego, CA to Pearl Harbor, HI and it’s been OVER a month! Furthermore, my business products that I need to run my business are in that shipment so this has cost my family thousands of dollars. Oh, and our daughter’s Xmas gifts are in this shipment… so now she won’t have Xmas gifts!!!