Dollar Car Rental

Do not recommend their vehicles!!! They had good service, but their vehicles are very unacceptable. The vehicle that I had had a heavy odor of cigarette smoke. It was really bad. The interior was also had stains all over the place. Even marks on the door. Then to add injury to insult, the usb didn’t work. Who else knows what didn’t work. I only found that cause I needed to charge my phone. The worst part was that the hood was all dented up. I took pictures, and when I returned the car, I informed them of the dents and all the scratches/​marks. There was no note about it. They were completely oblivious to how bad the car was inside and out. That is poor quality of service. Never going to use them again

Reservation at this location really means, ask to be placed on a waiting list for the next available car. Two hours and still waiting. I missed my first two meeting, maybe blew the whole day.

My colleague and I made car reservations weeks in advance to our business trip in which we would be arriving to Midland and need a rental car. When we arrived they tell us they do not currently have any cars and they will put us on their waiting list. «Isn’t that the point of making a reservation» we asked? «Yes but we overbooked“the employee responded. Absolutely inexcusable. Apparently every car rental service in this airport was sold out as well and this problem happens often. If you are flying to Midland prepare to wait for a vehicle.

What a HORRIBLE experience! I booked a reservation on the the
website for a base rate of $ 14.57. The check in process is incredibly slow! When it became my turn, as the counter agent was processing my reservation, she immediately asked «basic or extended coverage?» I was shocked and said how about NO coverage! I then got my estimated bill, and my $ 14.57 ($ 19.40 with taxes) bill had almost doubled to $ 36! My reservation base rate had changed from $ 14.57 to $ 21.11. Why!?! She also wanted me to sign the fuel & damage checkout sheet without ever seeing the car! That sheet said the car was full of gas. When I got to the car, I found damage, plus it only had ⁵⁄₈ of a tank. When I went back inside, she said just bring it back at same amount. When I asked her to initial beside the 5/​8, she got very huffy and demanded to go see for herself.
A manager did state that all the add on charges are because they are «an independent local rental company that rents Dollar cars. There were added fees that she said the local owners add on and do not allow anyone to waive! To rent the car, straighten out all the billing issues, then correct the gas level, it took over an hour to rent the car and leave the airport. For a small airport like Midland, that is totally unacceptable!

Dollar location Midland TX. Bags of trash in car, broken windshield, low on fuel, other customers contracts with their personal information in car, supposed to be midsized got compact, no-​one answers phone at location, never got receipt, then when I got CC statements they billed my CC $ 600 when it was supposed to be $ 144. Not sure how they could have done any worse! When I called Dollar Rent Car, they said independent owned location, and they would not be able to do anything about it! They are not a BBB member.