Dry Clean Super Center

I have tried several dry cleaners in town. All terrible experiences. Started using this one in Nov. 2012, although the actual customer experience has not been very good (short staffed, poor attitude, etc.) I have tolerated since they used to get the clothes out fairly close to promised. Lately that has not been the case. Today all changed with a couple of phone calls. Unbeknownst to me, I was handed a couple of extra shirts last Friday when I picked up my order. 2 of my shirts were not ready. As the lobby was full, I did not check the order (my mistake). This afternoon I was called & notified of my error (?). I replied I would have the shirts back this evening. Approximately 2 minutes later, the owner called & wanted to know if she could come to my home now to pick up the shirts. Did not realize an error on their part constituted an emergency on my part. I immediately left work, driving approximately 7 miles to my home & met by the owner. I handed the shirts over – must have been a very good client – who needed the shirts immediately. Again, this error was caused by the staff @ Dry Clean Super Center not by me. I also witnessed a poor confrontation this past Saturday between a customer and the staff. I just wish there was a dry cleaner in Midland that actually valued their customer, attempted to give good service, & was reasonably priced!

How do I give this place 0 stars? I have had problems in the past getting the laundry by the time due because they always seem to be short staff which is a general problem here in Midland.
Today was the last straw. I was the only customer there this morning so the ladies working saw me pull into the drive thru. I waited thinking they were getting a coat since it is cold. All of the sudden other customers pulled up and walked into the store. The ladies started helping them!
I honked my horn (loudly and for a long period of time). They still ignored me.
I moved my car into the parking lot and went inside. The ladies (use that term loosely) said the drive thru was closed because they did not have enough workers.
There was no sign! They just let me sit there!
I called the owner and she actually laughed at me over the phone. She also gave me some lame story her employees had given her about how they were busy! I was the only one there!