I set up an apt for today at noon and showed up 10min before– the lady scheduled to do my returns was sick and after several walk ins that they took I asked them how they could do that if we had an appointment. After getting upset, we walked out and they chased us down and said the mgr would do our taxes and she’s ready for us. So we walked in and still waited 5min as that was all I was going to give them. Sure enough they took us in after they were late 30 min — plus they are slow but very nice