Members First Credit Union

We lost $ 600 because of Members First Credit Union. The cash was not properly dispensed from the drive-​up teller and the cash, along with a driver’s license was stolen. The credit union did not obtain a signed receipt, which is normal practice, meaning is cannot prove that the cash was dispensed. Members First did not call the police as a result of the theft. We as the customers had to do that. Employees were evasive and managers were unavailable to talk about the situation immediately after it happened. Their security camera is placed in such a way that it can not be identified who took money from which tube. When we complained to the president of the company he blamed us for the stolen money and lied about what we said. We filed a report with the Bureau of Consumer Protection, Better Business Bureau, and the Members First Credit Union Board of Directors and Supervisory Committee. We are considering contacting the news media and making our experience known through social media.