The hotel is pretty nice but the service is awful! Breakfast is a joke and not kidding they have buffet style with food that’s stuck to the bottom of the pan. The«waitress» basically was annoyed when we walked in and we were unsure how the whole situation worked. I think her job was just to get ur drinks since u could get those your self. I got one cup of coffee and she never said another word to us. She kept asking the other guy what time it was so she could pull this huge rope across so other people couldn’t get in and also didn’t offer to move it when we were leaving. The guys greeting us when we walked in was talking to the maintains man and never said hi or anything. Just weird…
Sarah S.
Évaluation du lieu : 4 Roswell, GA
Room was very comfortable, clean and had good air conditioning. Late check in took a little longer than I would have liked after 11hrs driving and I found the $ 10/per person buffet breakfast to be ridiculously overpriced given, with exception to omelet bar, is what most hotels offer for free. The omelet cook was super unprofessional border line yelling across the room to a guest about sports and saying«shit» several times. we were like is this really happening?!? other than that, comfortable for a quick night stay.
Chad C.
Évaluation du lieu : 3 Denton, TX
Meh. That sums up my impression. Walls are paper thin, or at least I can hear everything going on around me. Rooms show a little wear, but the actual is killing it. I could hang meat in here. Not worth the cash, but everything is overpriced and overbooked in oil country.
Robert K.
Évaluation du lieu : 1 Los Angeles, CA
Terrible hotel! Unprofessional, non-helpful, and mindless staff! This place is a total joke! I had booked with them a week before my business trip to Texas. They never confirmed my reservation via e-mail as they were supposed to do. Instead, they had the audacity to charge my card anyway. Followed up on the charges with a clerk who had told me that he will credit back my account, but never did so. In conclusion, I had to open a dispute with my credit card company. What a pain in the ass this place is, not to mention, pathetic! I would not recommend this dump to anyone who is looking for a hotel to stay. They are running a dirty and shady operation.
James S.
Évaluation du lieu : 3 Tucson, AZ
this place doesn’t look like much if your headed west bound on business I 20/wall street, then the hotel sign is blocked by a billboard. its away from the road with a parking lot, but you still here the running traffic. Now, I’ve had a few incidents that need to be addressed. 1st is reception. I’ve seen 4 different receptionist since I’ve been here. each has their positives and negative as far as having customer relationship skills. it varies, unfortunately. so far, I’ve asked 2 of them my status on the rewards program and they give me blank looks. since I applied right T the front desk during check in, my 1st time here. well, that’s still ongoing after 4 days.. .when holiday inn does it right then and there. a bit of confusion on turnover I suppose from shift change since I extended my stay with the 3rd shift receptionist. it happens. I will even let the cleaning crew slide on trying to enter to clean the room. what is inexcusable is when you have to tell the day shift receptionist what 3rd shift did or just look on the the computer for an update versus asking the customer.. .seriously? –3 stars minus one star for being woken up with loud cleaning staff shooting the breeze when I am trying to sleep. minus one star for the server that tried to disturb me as I was clearly praying. plus 2 stars for the comfort of the room plus 2 stars for the breakfast even though you have to ask for certain things that should be readily available. plus 2 stars for location plus 2 star for Décor, having a restaurant/bar inside the hotel, and an indoor heated swimming pool/jacuzzi