Gold’s Gym

Ending membership is an ordeal. I was warned, probably should’ve kept a receipt to prove I cancelled, because my card was continually charged. Learned a lesson.

Bathroom is always dirty and stinky. Nobody seems to know how to work the computer to upgrade membership.

Friendly staff even at 5:30 am. Ha! I’ve never had to wait for any equipment. The group fitness classes are awesome. There is a variety for all levels and a time that works for everyone’s schedule. The instructors are knowledgeable, motivating and make working out fun. You can’t beat the price. Very Happy with Golds Gym Swift Creek!!!

Friendly staff. Good amenities (talking about you, Cardio Cinema!). Low monthly fee. Lots of equipment, especially for an «express» gym. Can’t really complain about much, save for the overwhelming number of people on Saturday afternoons/​Monday evenings. Alas, there isn’t really a whole lot that can be done to fix high customer turnout. Plus, why would the managers want to? Popularity equals fat stacks (money, for all you non-​millennials). I’m a crowd hater, is all. It’s something I live with.
I’m also a profuse sweater, so it’s pretty cool that they let me use their treadmill lines without any fuss. Most places give you the stink eye when you’re Shamoo splashing their gear with perspiration. This Gold’s Gym, on the other hand, offers encouraging smiles and daps for days. So rad.
Seriously though, everybody here — customers included — are great. It’s a fun atmosphere and the staff makes it a point to interact with clients, even if you haven’t paid for personal training. Excellent customer service for the win!
If you’re looking for a new gym: Get a membership. Workout. Prosper.
Or, if you’re looking for a Cardio Cinema: Get a membership. Workout. Enjoy said Cardio Cinema. Treat yo’ self.

While the gym experience itself isn’t bad, it is an absolute nightmare once you end your membership. My wife is very financially responsible, and she went through all the proper procedures to end her membership when she moved out of the area. Her membership payments were current, and she gave 30 days notice and paid any additional fees that were signed off in her original contract. Upon quitting, she was told that everything was in good standing.
Several months later, she got a call from a company named First Credit Services claiming that she had an unpaid balance when she left the gym and that she owed them about $ 40, and if she didn’t pay within 30 days, they would report it to credit agencies, which would ruin her spotless credit. As a side note, she was on a month-​to-​month contract that cost just $ 10 a month.
Although $ 40 is not much in the grand scheme of things, it is the principle of the matter that she did everything she needed to do to end her membership and was told that she was in good standing. Furthermore, even if she truly did owe $ 40, neither the gym nor MotionSoft (who handles their billing) contacted her before sending it off to collections.
We disputed this claim with the company and gave more notices in writing to the gym, to MotionSoft, and to First Credit Services, but the harassing phone calls about the unpaid balance are still coming, and they are still threatening to report it to the credit agencies. Upon doing a Google search for both MotionSoft and First Credit Services, we have found that there are many people out there who have had this exact same problem after leaving Gold’s Gym.
To this day, we still don’t have anything resolved, and it is almost a year later. We are so frustrated at this point, that we are considering just paying the $ 40 despite the principle of it, just to avoid it affecting her spotless credit, but then we are worried about them claiming that we still owe more money after that. Just because this gym is cheaper than many others, please reconsider your choice. It’s definitely not worth the harassment and stress that ensues once you are done.

Great gym and a really great price. Only $ 10 a month and they have a ton of treadmills, free weights and circuit training equipment. This one is a basic version, no pool or anything but they do have tanning. My favorite thing here is the Cardio Cinema! Run or cycle while watching a movie! They also have a membership where you get tanning and you can bring a friend unlimited time for $ 20 a month. They have classes too which I haven’t tried yet but they look really fun, maybe next time!

I’ve been a member at the Swift Creek Gold’s Gym since it first opened back in 2011. During this time, I’ve seen them add additional equipment and renovate one section to include classes. I like that this location has quite a few amenities (tanning beds, massage chairs, cardio cinema) for a very reasonable price.
One thing I dislike is the amount of wasted outdoor space. I also noticed a few months ago that there was a drastic change in the employees that were hired. There used to be people there that would greet you by name as you came in the door, making you feel very welcome. Now it seems they have gotten rid of them and replaced them with people who don’t even acknowledge you and are too busy flirting/​talking with people at the service desk.
Overall, it’s a great gym for the price, but I wish they had more professional people working there.

I’m all about small (neighborly feel) and not too overcrowded type of settings so this is perfect for me. I’m definitely a fan!

«Satellite Express Location». For Gold’s Gym, this location is quite close to where I live and very easy to get to. Parking is a bit tight, as a lot of Midlothian users tend to go around peak hours (4−6PM). The prices are not bad, and the Gold membership gives you additional perks. You will need to pay extra for a trainer. There are also tanning booths and massage chairs for those with the Gold Membership.
The gym is quite clean and does not smell ‘like a gym’. There are plenty of machines and equipment to use. The Cardio Cinema is one of my favorite spots (cardio during a featured movie), however this room fills fast.
There is no swimming pools or childcare for those who desire it. If you want those amenities — travel up 288 to Westchester Commons Location (however, you will pay additional for that).

I love this gym! It’s very convenient to me, the staff is efficient, it is always spectacularly clean, and it is a great place to get in a workout while avoiding heat and humidity. I love the Cardio Cinema feature, and so far their choice in movies has been great.
Something to remember: This is a Gold’s Gym Express location, and that means there isn’t childcare or a swimming pool (although the manager told me that if things go well they may expand) so this may not be what parents or swimmers are looking for. However the prices reflect the smaller size and that is why memberships are very reasonable. Right now basic membership is only $ 9.99/month and the upgraded membership with some NICE benefits (free guest, travel pass, free tanning, half-​off drinks etc.) is only $ 19.99/month.