Joe’s AV

ZERO START if it could be!!!
They have a pretty good rate on Google (Google shopping) and reviews on their own website. My husband and I believed it and ordered a TV ($ 1300 up) from their website about a week ago.
The website told the buyers that «This item qualifies for FREE SHIPPING» on the page of TV which we wanted to order.
In addition, their shipping policy shows that «FREE SHIPPING! on orders of $ 99 or more. Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for ‘Free Shipping’ total $ 99 or more, your order ships FREE!»
The Q&A page also shows «Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.» under INTERNATIONAL SHIPPING.
We live West coast of USA. Apparently it doesn’t count international shipping, and there is no extra charge for the shipping on Checkout page (on that page, they already had buyers’ address information so they should know where we live), so we checked out without doubt.
The order status keeps in process up to today, so my husband called Joe’s AV and asked. And they said they don’t ship products to West coast since their store is in NY. So they need to charge us about $ 100 dollar for the shipping.
(Why didn’t they tell the buyer about that in advance???)
We said we want to cancel the order. Then my husband tried to explain why we wanted to cancel the order. But their service specialist kept persuading us to buy it and giving my husband no chance to say any thing. My husband was getting angry and started to increase his volume because the service specialist just kept talking and didn’t listen to my husband. Eventually the service specialist blamed my husband that my husband shouldn’t yell to him.
Okay! Fine! Our bad! We just want to cancel our order! No excuses.
Anyway, before you purchase the products from them, just call them and ask in advance.

Do not trust the good reviews! They have system in their website that makes buyers provide their reviews AT THE TIME of purchase. Of course, everything is all right at the time of purchase. Then, you receive an email requesting to call the store to confirm your order and at that moment you realize the problem you got into. They offer free delivery that takes 21 business days with no tracking (!!!) or white glove delivery for additional charges ($ 250). I read other reviews where they try to sell you some other item that is actually more expensive than that one you bought. I had to cancel my order as after 10 days of purchase still did not receive any confirmation of shipping whatsoever.
In summary, most of the consumer’s reviews you see are provided BEFORE delivery, at the time of purchase. So, they do not tell you the all story! Very clever from the seller to have this system!

This site is a 100% scam & ripoff. They do not have any inventory and use a phony Linden, NJ address, call Linden police and check for them. They tried to bump up the price of the TV i wanted stating the cheap one was an 8 bit model and I needed a 10 bit. Samsung said they NEVER made an 8 bit version in that model.
These people are just plain crooks out to steal your credit card info and NEVER deliver the goods. DON’T GET SCAMMED BY DEALING WITH THEM

Where to start… I purchased a TV from Joe’s AV online. I received a call the next day trying to upsell me to the most recent model. It was only a $ 100 difference, so I was ok with the upgrade. That is until the charge hit my credit card. It was over $ 300 more than I was told. I immediately contacted the company to cancel the order. «It’s already shipped, you can’t cancel.» I was told this for 3 days while they would not provide a tracking number (which means it was never actually shipped, they just didn’t want to cancel the order). They are now trying to ship the item. I will not accept the item, as I don’t want it. The website states there is a return policy, but the company will not abide by this policy. I called today telling them I won’t accept the item if they try to ship it, as I do not want the item. I was yelled at «Why don’t you want it?! You don’t even have a reason, do you!». This company is literally the most shady company I have ever dealt with. I have since disputed the transaction on my credit card to get my money back, and there is nothing the company can do because I will never sign for the item. If you are considering ordering from this company because of the attractive low prices, DO NOT BUY FROM THEM. They are a bait-​and-​switch scam company. Consider yourself warned!

SHADY!!!
I made an order 10 days ago on a TV. I never heard back. I called two days after I ordered and I was on the phone all day until someone picked up and told me that my order was on its way. Then today I noticed that my order is not even on my account online, so I called and he put me on hold without any warning and then came on and told me «well sir you ordered something we don’t even have» as if it is my fault! I ordered the TV on their website, put in my credit card information and received a confirmation, then called and the same person (Joe) told me its on its way and now suddenly its my fault that I ordered something they don’t have. No one bothered calling me to tell me this in the past 10 days while I was waiting for a TV to arrive?! I am so annoyed. instead I went ahead and ordered from Amazon.

I would give these guys ZERO STARS if possible. I placed an order on their website on 11NOV and received an email to call and confirm my order. What is there to confirm? I want the tv so I ordered it… isn’t that confirmation enough in itself? I have been trying to call them to «confirm» since Thursday and so far, every time (today is Sunday), have been on hold for over 30 minutes each time I call (I hang up after 30 minutes); the wait time is RIDICULOUS.
I finally get someone on the phone and he tells me 1) they don’t ship to RI; not a big deal because I can have it shipped elsewhere and 2) IT’S THE COMMERCIAL VERSION of the tv not for sale to residential. The residential version is the one that I want and or course it’s more expensive. WTF? WHY would they allow me to order a tv that was not for consumer purchase (it also wasn’t noted as commercial sales only on their website) and not shippable to the shipping address? A COMPLETE WASTE OF TIME. Do NOT buy from these jokers and stick to reputable dealers!

I was interested in gathering more information about a Sony 65″ LED SMART HDTV listed on their website. I noticed the specification description on their site was pretty limited, so I called in to inquire about the manufacture year of the item. I also had some additional questions about their warranty options. I generally do not purchase extended warranties on electronics, but usually make exceptions on laptop computers, mobile devices, and now plasma televisions.
The sales person immediately recommended a more recent 2015 model of the television, as the model I inquired about was manufactured in 2014. This was one of my original questions, as the manufacture date is nowhere to be found in the specifications area on their website. As I was in mid-​sentence, I suddenly started hearing hold music. This was without any notification at all from the sale person. He just put me on hold to take what I assume was another call.
After a little under two minutes of being on hold, he came back on the line, and immediately asked if I wanted to purchase the newer model at a price of $ 1500.00 without giving me any time to research the product online. Obviously this was some type of high pressure sales tactic. Perhaps I was placed on hold as part of their closing strategy?
I still had unanswered questions about their warranty extension, but also wanted to inquire about some negative postings about their company on Ripoff report. One of the postings described what appeared to be a bait and switch situation where the sales person claimed a Samsung TV only comes with a VGA port. When I brought up the negative postings he immediately got defensive, and asked «do you want to buy the television or not?!». When I responded with «no, I don’t think, etc…» he responded with «have a nice day» and rudely hung up. I don’t think I’ve ever been spoken to like that by anyone trying to sell electronics. Talk about high pressure sales!
I had some reservations about purchasing through a website I never heard of after reading a few negative reviews. Now I’m relieved that I opted to speak with someone over the phone first before considering an online purchase through their site. This is definitely not the type of operation I’d consider purchasing ANYTHING through. They obviously do not have the resources or willingness to create a positive customer experience.
Just stick with Coscto, Amazon, or even BestBuy for these larger purchases. Personally, I feel a lot safer giving my business to well-​established companies like this. I also noticed they only offer a 14-​day return option after purchase, and you have to pay the shipping costs! They also appear to lure consumers in with deeply discounted prices for merchandise. However, after reading the fine print, you’ll notice the cheaper items are categorized as «commercial», and the more expensive items are categorized as «residential».
In addition, the high 4 and 5 start reviews you find on Joe’s AV are very suspicious. One of the sites containing hundreds of positive reviews is «Trustpilot» which appears to have a reputation for fake postings after doing some research on the domain. The reviews aren’t descriptive at all. Most of the positive reviews contain limited content. Anywhere from «Great Price», «So far so good, «Absolute best prices on the internet plus free shipping… awesome!», or «Best on the Net». Most of the positive reviews are 3 to 5 word phrases, with no personal story about the customer’s experience with the company. A «1» or «0» star rating is much more well suited for an operation like this. Fortunately their star rating on Unilocal appears much more accurate.
They need to train their sales people to be respectful of ALL sales inquiries, rather then just attempt to railroad people into a sale. I decided to make the purchase on Amazon, as everything about the user experience is better. Most importantly, I trust Amazon. I don’t think I’ll ever waste my time on a dodgy site like this again for any purchase of this size. Hopefully this posting will warn any potential consumers who are unfortunate enough to stumble upon this domain. If you do, my advice is to move on, and instead make your purchase with a publicly traded company!