Bath Planet of Connecticut

Hoping this review helps someone else avoid our situation. We made a tough decision to go with Bath Planet over ceramic tile because of concern over cleaning the grout in the tile. Well our shower is six months old and despite the fact that our caulk has been replaced three times it is black with mold — again. Bath Planet offered to come back and replace it again but we are having to live with the mold as it grows and please note that it is not on the surface of the caulk where I could get at it with bleach. It is embedded in the caulk. Bath Planet says «we don’t manufacture the caulk» but without it they really don’t have much of a product. Not what you would expect for $ 8,000 to have this on-​going problem. FYI, we have an externally vented high power exhaust fan right next to the shower, there are two windows in the bathroom, and since it is an on-​suite the door is not closed when we shower.

On a recent Monday, ‘C.’ from Bath Planet CT contacted me to tell me I had won a $ 500 gift certificate after I had entered a raffle at a shopping center in Milford the weekend before. Great, right?
I tried to get a sense of the conditions of this prize because I was really only interested in replacing some fixtures and a showerhead and was told that it was pretty simple– just check the website’s online designer for details. I was cautiously optimistic since the website’s program explicitly showed that they do work on fixtures.
After telling me to schedule a free in-​home consultation, I did so for the following Friday morning, arranging to take some time off from work.
They never showed up.
I called the number on the website and was routed to a salesperson who couldn’t tell me anything because he wasn’t affiliated with the CT franchise. He couldn’t even give me a contact number.
I looked up the old number they contacted me with on my phone and rang. When I called to figure out what was going on, nobody could tell me what had happened because «the technicians are out». I called numerous times over the course of the day to see what was going on. Again, nothing because «I’m just the book-​keeper.»
Finally, at 4pm I called again and managed to speak to «A,» who acted incredulous about the whole thing, suggesting that he had no idea what I was talking about and that they «always call the night before to confirm appointments,» and there’s no mention of me anywhere in the system. ‘C.’ finally arrives to the office and I ask him what’s going on. He «can’t remember exactly, because there was a lot going on that day.» Next, ‘Alex’ says that this $ 500 ‘prize’ can only be applied to buy an overpriced bathroom remodel that costs «well over $ 1000.»
Get your story straight and stop wasting people’s time with claims about so-​called prizes that border on fraudulent. They just want to get into your house to sell you some overpriced bathroom remodel that would almost certainly cost way less through a third-​party.
I’m not the only one apparently:
Be careful with these people.

Excellent company. Affordable, fast and efficient. The work they perform is second to none! Highly recommended! Bath Planet of Connecticut is the real deal. Let them build your dream bath today!