I have been going to a different day spa for services since I moved to Cincinnati two years ago. I gave Essentials a try because it is more convenient to my office and I needed an eyebrow wax. When I walked in the receptionist did not notice me because she was playing on her phone. I felt like the person doing my wax couldn’t get rid of me soon enough and did not seem interested in keeping my business. Upon leaving the receptionist almost gave me the wrong credit card. While the salon is very clean I do not feel that it is well run or that the people there have an interest in repeat business. I will be going back to my last place.