ETS/Exceptional Limo

Finally a great vendor that doesn’t price gouge just because the event is a wedding! Some may think that just because the prices are reasonable that the service may not be as good as the company charging more than 2 times what ETS does. Don’t be fooled… this company was excellent. Their vehicle was identical to the vehicles at the other companies we looked at, the service was excellent and the vehicle was immaculate the day of the wedding. Due to the height of the wedding party (many people close to or over 6 feet tall) we had a limo bus. The vehicle was very clean and a perfect size for the 15 – 20 people in our wedding party. The limo driver was extremely nice, very helpful and patient. The limo also arrived early, which as a bride was a huge relief.

Written from the POV of my fiancé:
As soon as we pulled up, we knew we were in for a great time. Buddy was a fun and professional driver who thought of everything. We had him drive for my bachelor party.
We met him in a Braintree parking lot. He saved a spot for my groomsman who organized the event so he could park next to the van and bring all his stuff in. He helped us put all our stuff in the van, and kept us organized for ease of transportation.
Buddy kept our spirits high and made us laugh the whole way, and at the end of the weekend he asked us all how we were faring (poorly) and told is we looked great. Would absolutely recommend for any bachelor party.

Unfortunately, our experience wasn’t great using this company for our wedding. We rented a shuttle to bring us, our bridal party and immediate family around to take pictures after our ceremony, bring some of the group back to the local hotel then pick us up when we were done with pictures and drop off at the reception. The planning went smoothly and the price was reasonable. To his credit, our driver was friendly and safe. Unfortunately, the driver was not properly informed of the plans, routes or destinations, despite this having been worked out in painstaking detail ahead of time. When the bridal party and family were done with their pictures and he was supposed to bring them back to the hotel, he didn’t know where to go and there was a long delay. We were interrupted multiple times during our bride/​groom photos to field calls about how to handle the situation which is certainly not desirable. They left so late that instead of a smooth pickup for us after, we had to stand around waiting to get picked up to go to the reception. As a result, we had less time than we wanted upon arrival which was really unfortunate. We tried to be flexible and we knew there would be bumps along the way, but this was the only thing that went wrong and it was really frustrating because it had been planned really thoroughly ahead of time. It was very stressful for us, the bridal party and our families. We recommend trying someone else.

When it comes to exceptional limo I had a wonderful time. I hired them for my birthday, paid what I was supposed to pay and got all the services I asked for. When it comes to the extra costs, I do not understand why people are complaining. If you pay for you services you will get what you wanted, if you start adding on of course they are going to charge you more because you are getting more. Overall, I had a wonderful time and have no problem recommending them!

Don’t Hire This company posted 10/​28/​2013
I booked this company because almost every other company I found that was available had at least one bad review where the bride said they didn’t show up. Well, now I’m the bride saying they didn’t show up! After email confirmations, I called 3 days before my wedding to make sure and confirm everything but their system was down. They never called me back so on the morning of my wedding I called them to confirm all details myself. The customer service representative was very nice and told me the exact info he had which was correct. We booked a shuttle for our guests and a 25 person limo for the wedding party. Fast forward to me waiting with my Bridal party 45 minutes in the lobby with no sign of the limo driver. The shuttle pulls up to pick up the last group of guests (they made multiple trips to the church) and we went to the shuttle driver to ask where the limo was. He said to us «I have no idea what he’s doing. He’s just sitting in front of the church». Long story short, the limo took the groom and groomsmen less than two miles to the church and then left for the rest of the day! We paid for a wedding package for 5 hours and for an additional hour in case we went over the time taking pictures. There was some confusion with the shuttle driver and he called the limo driver and told him to leave. I NEVER asked for him to be released but when I called Exceptional Limo from California when we got home, they refused to refund the cost of the Limo service in full. The very rude accounting department manager said «Well, In Massachusetts, we did half the job and I think I’m being very fair». He felt that a 15 minute ride that was less than 2 miles was worth charging half the rate which was supposed to be 6 hours with a red carpet treatment! I had no problem paying for the shuttle service. We even tipped the driver 100 dollars on top of the 20 percent tip he received in the rate. We are always generous and fair but this company is doing a really terrible thing by not admitting fault and feeling that its worth charging 500 dollars and risking bad reviews. They must be pretty hard up for money. I have to also mention, when I called to book the limo, they weren’t sure if the stretch expedition was available because it was being «serviced» but got back to me the following week to say it was ready. My brother in law said the AC wasn’t working and all the guys were really hot inside so he tried to open the sun roof but that didn’t work either. When he got out at the church he said the sun roof was duct taped closed on the roof! What a joke and an embarrassment on a wedding day of all days. DO NOT RISK IT!

I have to tip my cap and say their service was as good as it gets. I had a number of different needs regarding my wedding and they got each step right and did it with outstanding customer service. Some back story is I had a limo company that I was ready to sign a contract with who made me feel like I was a bother to them. By luck I found a coupon for them and we called them. We booked them the same day.
Exceptional provided a bus/​stretch limo and ride to and from the airport. In each case the service was above and beyond expectations. The bus provided reliable and considerate transport for two dozen out of town guests. The customer service we received at all levels was on-​par or above with all levels of our other vendors. They were a joy to work with and I will certainly keep them top of mind should I need this service again. I strongly recommend Exceptional Limo.

I am not sure we could have asked for better customer service, better limo, or a better drive. Diane and Elizabeth in the office were AMAZING to work with, we booked a party bus and they gave us an upgrade to an expedition limo. We were going out for a bachelorette party and MC was very patient with us, took us where we needed and even dropped some girls off at a hotel so they didn’t drive from the house we met at. You can’t beat the price either. I will always use Exceptional Limo!

Check other sites such as Wedding Wire for the real info. Sometimes they’re are issues however some people are prone to complaining

Exceptional Limo not only failed to deliver reliable service, they have terrible customer service. I waited to write this review to give them a chance to call me back, but after a month, I am giving them poor ratings.
On August 22, 2012, I made reservations for a car service pick-​up from the airport. The company told me that I would receive an email confirmation regarding the booking. They quoted me $ 120 for an SUV pick-​up with help at the luggage pick-​up. I never received a confirmation email. I called the company over and over throughout the day, even leaving a message, but I was never called back
Being that I still needed to be picked up from Boston Logan Airport with my ten pieces of luggage, I made reservations with another company (Knight’s Limousine). Knight’s Limousine was excellent, by the way.
I arrive at Boston Logan on August 23^rd to find both companies there. I told Exceptional Limo that since I never received a confirmation email, I arranged for alternative transportation.
I checked my credit card statement to find that Exceptional Limo not only charged me, but charged me more than they quoted ($ 143.54). I called Exceptional Limo and spoke with John on either August 25^th or 26^th. I told him the story and that I never received confirmation and that basically, it was an inquiry. He told me that he sent me a confirmation email and that while he couldn’t really do anything, he would pass my concerns to his boss.
After not receiving a call back from anyone at Exceptional Limo, I called them back the following week. After many rings, dispatch picked up and passed my call to John’s voicemail (although the dispatch said I would be passed to the owner’s voicemail– his name is Eric, I believe). I left another message and provided them with my contact information again, yet almost one month later, I have not heard back from anyone at the company.
I believe that this is fraudulent because without a confirmation email/​confirmation number, my call was simply an inquiry that the company charged me for. Exception Limo’s customer service leaves much to be desired. My advice? Do not use this company. Looking at the other reviews, I am not the only person that had a less than exceptional experience with Exceptional Limo.

Warning I used these people once and it worked… BUT we ordered a town car for our wedding and they substituted a truck and never told us… the owner just told me «hey Carl we can substitute any vehicle we want BY LAW… I guess we should have told you here is 100 bucks that’s all I am going to do» So if you are planning a special event and need a special car do not use this company… We got burned on our wedding a once in a life time event … if you choose to use them and they show up in a truck… do not say you were not WARNED… also the owner is the last person on this earth who will tell the truth. he kept telling me it was my fault until one of the women that worked there told me it was their mistake.
be safe use any of the other limo companies…

Get ready to be nickeled and dimed! I had bought a groupon for this place, figuring I’d get a good deal. Dead wrong! I ended up paying more for their service than I would have for my regular limo service (even with the groupon discount!). That should tell ya something. They added so many different fees, it’s absurd! A fee for them using the MassPike (even though I wasn’t taken on the Pike at all) that cost more than it would have to drive up and down the entire Pike! A 12% fuel charge based on the total price of the cost of the limo? So, I’m paying for the limo, then I’m paying for the gas, then I’m paying for… And a mandatory 20% gratuity above and beyond. Please, please, please find another company if you care at all about your wallet!