Aloha Appliance Service Inc

Michael is very helpful and smart. I had a problem with my old range and even when he couldn’t find the part he explained options I could take and he showed me how to fix it over the phone which I did, saving me money. I plan to change it but for now the oven works the clock doesn’t which he explained to me about it and I can live with that until I get a new one. I’m very pleased and grateful for his advice.

I called them at 8am and they were at my house by 11:30am. Michael called twice giving me status updates as he finished other scheduled service calls. He called to give me the heads up as to when i should be home to let him in. Great communication! Highly recommended!

Michael Choe explained everything as he fixed my Maytag washer. Excellent!

My fridge and freezer were going in and out of working and being broken. One day the ice trays in the freezer would be frozen, the next morning I’d wake up and everything in the freezer would be defrosted. Repeat this happening every other day = tons of wasted food I had to throw out. After doing some Unilocal investigation, I found Aloha Appliance. I called, and he immediately answered. I’ve noticed most of these appliance repair services/​installation services tend to never answer their phone or force you to leave voicemails and play phone tag – so I was impressed at how easy it was to get in touch with them. The owner answered and I explained my problem to him. He helped me to diagnose the problem over the phone, and I sent him over some photos that he requested of my freezer’s serial number and some photographs he requested of parts of the freezer. He ordered a part for me that he thought was the problem without requesting a down payment. In the end, it ended up not being the part that he thought – but he never charged me for anything since he never ended up coming to my home. He did end up referring us to another service (A&E) that could fix the problem. I appreciated the referral, and that I wasn’t charged anything for his help/​referral.

I have not used Michael’s service before, but I did call him a few times asking about my broken appliances. He was able to refer me to someone that could do the job and was very informative. He was also very honest. I really appreciate his professionalism and honesty. I will definitely use him in the future.

So yesterday my fridge wasn’t getting as cool as it should, and my perishables may have met a quick end. I read the great reviews for Aloha Appliance, and now I see why they get the five-​star ratings. I met up with Michael at my place in Mililani Mauka and he was quick to point out the issues I was experiencing (note: don’t load up your freezer to the point your groceries are pressing up against the motor unit). A few minutes of taking apart a panel and clearing ice accumulated in a passthrough for air to get to the refrigerator, and all was well. He was very descriptive as he walked me through the process should this happen again. Michael was not only a true professional but a very humble and friendly guy. Many thanks, Michael!!!

This morning I noticed that my dryer was not working properly. It looked like the drum belt maybe was broken. The drum wasn’t turning, so the laundry wasn’t being dried. I made numerous calls and left messages to call me ASAP, at FOUR appliance repair companies. Not one, returned my calls. I then called Aloha Appliance Service Inc. and left a message. Within thirty minutes, «Michael» called me. I told him of the symptoms and he concluded that the drum belt broke. I furnished him with the necessary dryer information and he would see if he could get the replacement belt. He called ten minutes later. He could get the belt and would be at my house about 11:00, to do the repair. He arrived and replaced the belt swiftly. Terrific prices and timing. Michael saved my day and mind. He’s the only one who bothered to return my calls. I highly recommend Aloha Appliance Service Inc.

Michael was awesome & honest! He is my go-​to guy anytime I need to fix my appliances.

I highly recommend Aloha Appliance Service! My washing machine broke, and the other companies I usually use didn’t call back right away, so I pulled up Unilocal.
Michael Choe, who I found out has been in business for years, diagnosed the problem over the phone, gave me a quote, and said the job shouldn’t take more than 15 minutes.
Michael stopped by my house and changed out the washing machine’s transmission within minutes. The whole time he worked on our machine, he described in detail what he was doing, and he shared helpful hints, tricks he learned over the years, all so I could do the repair myself in the future.
After he was done, Michael saw some loose wiring and connectors that weren’t properly installed so he quickly squared it away free of charge.
When all was said and done, Michael charged me less than he originally quoted, did extra work for free, and he was nice, friendly, and professional the whole time.
Boy, I wish I knew about Aloha Appliance Service years ago. I could have saved a lot money over the years, and had a lot quicker service!

Aloha Appliance and Michael are amazing!
My partner in crime (aka Jin) and I had a fridge in our home that had a broken seal and was wasting electricity. Luckily Jin’s sister had an extra fridge in the garage that we could use. After some heavy lifting into our «cave», we managed to get the fridge set up. Only after several hours did we realize the freezer worked, but the fridge did not. We plugged in our old fridge all while running the «new» one since the freezer was bigger than the old one.
Long story short, while Jin’s sister was home on Spring Break, we decided to have someone come repair the «new» fridge since we really wanted to use it instead of our old fridge. I called another business (see the other review) but it didn’t work out.
Desperate, I turned to Unilocal once again and saw the reviews for Michael. I called him and he answered! YAY! He tried to diagnose our issue over the phone and figured that our fan was broken. He stated he was closed for the day, and booked the next day (Friday) but stated if he had a cancellation, he’d stop by. If not, he would come by on Monday. He asked that I text him a picture of the model number and our address. I didn’t hear from him on Friday, and wondered if he had forgotten us. I texted on Monday morning. He stated he was on his way to pick up the part, but would be there at 9:00am (mind you it was 8:18am when he called back). He gave us a rough estimate for labor and the part ($ 200) and agreed to call us when he arrived.
Although I wasn’t there to meet Michael, I was told he was professional. He arrived at 8:55am and was done by 9:30am. He looked at our fridge, determined the fan worked but had rusted over and thus prevented the fridge from receiving cool air. He cleaned the rust of the fan, taught Jin’s brother-​in-​law how to fix the fridge if it stopped working, and charged us only for labor! Saved us $ 120! That is amazing! I am really appreciative that Michael is an honest guy who isn’t out to rip you off. He could have easily charged me for the part, but didn’t. I’m truly thankful my fridge is now working.
Mahalo Michael for your honest service and for fixing our fridge! I will be sure to call you for future repairs (although I hope it’s not soon :))
Review #21 of 100 2015

My washer switch gave out so I did some searching & found Michael. Left message yesterday (which was President’s Day) & he promptly returned my call this morning saying he could fit me in today! He asked a few questions & got the model number so he could go to the part store before coming so he wouldn’t have to charge me an additional trip fee (Yay!) Another customer wasn’t home so he called asking if he could stop by sooner (even better) & within 30 minutes he was busy working on my machine. Through conversation, I mentioned the agitator wasn’t very strong & after a few seconds fiddling with it, said it’s an easy fix, has the part & if I wanted to go ahead & fix it since the part was cheap. HELL YEAH! After a total of about 15 minutes my washer is ready to go! He also gave me pointers on how to prevent the wear of the parts so it would last longer but reassured me those two things he fixed are common problems & easy to fix. I’m so glad he could service my machine really quickly & save me the money & hassle of spending over a grand to buy a new one! Thank you!

Unbelievable — in a good way.
Michael called back within 10 minutes. After listening to my description of the problem and he asked a few questions, then (1) made some suggestions on how I could fix the problem myself, and (2) told me he could do the same but would have to charge me for a service call.
Following his advice over the phone, I was able to remedy the problem in just a few minutes. Mahalo!
To sum up: prompt, expert, honest, helpful. Michael is my «go to» guy for appliance repair from now on.

We have a Subzero refrigerator from the 90’s which has the occasional problem Michael is the ONLY service man I call to help me with it. He is able to resolve the problems quickly and always very economically. He is honest about the parts costs and I’ve never felt like I was ripped off by him. He’s a one man shop, but still usually able to service us within 1 – 2 days of our notifying him of the problem. If you have high-​end appliances on Oahu needing service, he’s your guy. (And I agree with the other reviewer that the 1-​star reviewer meant the other company with a similar name in downtown. Michael’s address is in Mililani TOWN, not Mililani Street Honolulu.)

The one-​star rater must have this company confused with another company. I noticed there was a company with a similar name but located in the Honolulu area on Mililani STREET. Aloha Appliance Service Inc., which is owned by Michael Choe, is located in Mililani, near Wahiawa.
My first problem was a broken ice maker. Michael asked me to try a couple of things to troubleshoot the problem and to help determine parts he would need to bring. Well, one of the processes resolved the problem. Michael did not have to come out and he did not charge me. Subsequently, my ice dispenser stopped working. Again, Michael asked me to do a little troubleshooting but the problem persisted. Michael came out within 2-​days and fixed the ice dispenser switch. Michael charged me for the part and 15 minutes to replace the part. I learned more about my refrigerator from the troubleshooting Michael asked me to do than from the operating manual.
I highly recommend Michael for any appliance repair. An honest, fast, reliable appliance repair person is hard to find!

I don’t recommend these folks. They do a poor job of assessing what is wrong and determining the corrective action required. They warranty their work – 30 days – 90 days for parts. In my case, they fixed the symptom and not the cause. After 50 days the problem became critical again. Too late for the warranty and I’m not ready to pay them to come out and fix the symptom again. These folks are very good at showing up and getting paid – not much good at fixing stuff.