Crown Relocations

Very upset with the whole process. The first day they smacked security tabs on the boxes and left without giving us the opportunity to verify the security numbers. There was even a box that wasn’t boarded up. We signed everything the next day, but I have no idea whether or not they were the same security labels. All I can do is hope they didn’t steal from me. They seemed like nice guys, I can only hope they are honest. Very frustrated right now.

So I’m currently in the military and we recently PCS’d from Hawaii to Colorado Springs. Crown Relocations helped us move our HHG’s. Long story short, I’m missing my 32″ HDsmartTV. This guy, that goes by the name St Butac, created the special items list and deliberately left that tv out. I’m sure you guys are thinking, «What if it was a mistake?»… hhhmmm, list all my other high value items and «mistakenly» leave out my HDsmartTV?! Right sure, mistake.
And yes I know, I understand my wife didn’t carefully go over the list before she signed it, but for them to trick us like that, it’s just terribly wrong and bad for business.
I want people to know that workers in Crown Relocations are working with other people inside Lincoln Movers and stealing peoples stuff. And they’re getting away with it time after time! Somebody needs to stop these f*ckers!
This isn’t the only time this happened. I recently talked with my Sergeants and I’ve been told this kind of stuff happens all the time. They’re stealing TVs to kids dirt bikes! I just want people to be aware. Please go over your list carefully.
These workers are purposely leaving out high value items, hoping you won’t notice, so afterwards they can steal it. And once you sign and your items are shipped. You’re f***ed. No documentation of the item, meaning it wasn’t in their possession. File all the lost item claims you want and they’ll just reply back saying, «there is no proof of tender to the TSP for this item. We’re unable to consider payment.»
Hopefully I don’t have to move overseas again, because I hate to do business with these people again.
And they have the nerve to reply saying, «we trust you understand our position on this matter.» b*tch, you’re probably in it too.
Is this how Crown Relocations and Lincoln Movers treat our service members?!?

These guys were great ! They came on time and I was amazed how fast they were ! They took care of our belongings very well!

We just finished a pack out of 16K pounds… headed to the mainland. The packers were all courteous and conscientious, esp given the work load. First day we were told to expect them between 2−4p. One person came at 4p which we were a little perplexed about but it worked out fine. (They had already put in a full day!) The other two packers came a little later and all of them did marvelous work. They were with us for 3.5 days. I can’t imagine making a career out of dealing with stressed out people day in an day out. They all handled themselves with grace and professionalism the entire time. I never had to worry about things being mishandled or taken. These guys were the best of the best. We have no complaints. Out of all our moves (this being our 9^th major move) this pack out has been the best. To the company I would recommend that you pay your people on the front lines more. They deserve it as they are taking care of you. Also, keep in touch with your customers and update them when the time of arrival changes. Thank you for a great experience. To the customers I would remind you to deal kindly with the packers, esp during the summer months when they are performing constant strenuous work 12 hours/​day (moving YOUR junk and a few precious items!). Feed them and give them a great tip. Treat them with respect and understanding and thank them.

I contacted them for a recent move from HI to the mainland. They gave me a decent enough quote so I scheduled for their surveyor to come out to my apartment to inventory my belongings. After the survey, I received an email from them with their estimated total cost — the problem with the estimated cost was that it was based on a per pound cost that was 35% higher than their original quote! As you can imagine, such misinformation has real consequences when you’re dealing with thousands of pounds. As a result, I was forced to scramble to find an alternative moving company. Do not trust this company.

The WORSE moving company i have ever dealt with and I have moved a lot! First we were told 2 guys were coming between 11 and 1pm… instead 1 guy shows up at 9am! Ok fine then we are told a few more guys are coming in the afternoon… no one else shows up… ok whatever. And although i felt bad for the 1 guy he ate lunch in our front yard and left the rubbish in the yard… tomato slices, empty water bottles and a jack in the box cup! Which WE had to clean up. Then when we ask him to remove or cover his shoes while going on the carpet areas because its raining outside he tells us its «company policy that he cannot remove or cover his shoes.» What kind of policy is that?! At least cover them with those shoe covers! So now on top of all the cleaning we have to do already, we have to scrub the floors and the carpets because of the shoe prints brought in! Oh and did I mention this guy was trying to take everything we had! He kept asking «do i pack this?» Or «can I have this?» Even after we had explained to pack everything… and told him if the door is closed do not pack or go in. And whenever we said «yes, pack that» he would give us this dumbfounded look and make a rude sound as if it shouldn’t be packed! The next day was filled with even more pain/​headaches! Some of the guys didn’t wear a uniform (which is only a t shirt) or decided it was fine to take some of their clothes off? Watching them load the stuff onto the truck was even better! If it doesn’t fit, it doesn’t fit! What would possess you to punch and hit a box to try to squeeze it into a space where it clearly doesn’t fit?! They also dropped a lot of our items and even threw some things down the stairs! I hope my stuff will get to its destination in one piece and that I will actually have all my stuff! I will never ever use this company again… I would rather pay a ton of money and have packers with good work ethics then use a horrible company like this! I will definitely forewarn people and everyone I know about this company and I am going to look into putting in a formal complaint if I can! JUST HORRIBLE! Advice to others… take your business someplace else!

Had to call for my supervisor, but if their customer service is any indication of the business, don’t do business with them!
I emailed a request to the General Manager to request a conference call to settle an issue that my supervisor has with this company. No reply. So I call and leave a voicemail message for the General Manager. No reply. The next day, I receive a terse email with a choice of two times the following week. Not going to work on my end, so I promptly (within minutes) email back to request alternate times for this conference call. No reply. So AGAIN I call and ask the receptionist to ask the General Manager to call me. She tells me to leave a voicemail message and transfers me to voicemail; she doesn’t even have the courtesy to take a message for the General Manager. So I leave ANOTHER voicemail message.
I have no problem with this company, but from how I have been treated thusfar, I wouldn’t do business with them and would warn anyone else not to do business with them either. I’m just the messenger, but their bad treatment of me is probably only a precursor of what my supervisor is up against! Their avoidance tactics are juvenile, unprofessional, and just plain RUDE! Their customer service is NON-​EXISTANT, they don’t return emails or telephone calls in a timely manner! It’s simply no way to run a business and stay profitable/​operational for the long term.. .Simply put, take your business elsewhere!