Sullivan Orthodontics – Terry Sullivan, DDS, MSD

My daughter has had a hard time wearing bands and following directions to help get her braces off on time. The staff has been great and very encouraging and now she is on track. She also had an emergency with her springs and they took care of it right away on a weekend. I highly recommend this amazing place!

If I could give Dr. Sullivan and his team 6 stars I would!
I am 58 years old and decided to pursue invisalign braces due to some shifting of my teeth. Although Mill Creek is not exactly close for me, my dentist assured me that I would be very happy making the trek as she has taken both of her kids there and has has been extremely happy.
I was concerned about feeling a bit out of place around all the teenagers getting braces; however, from my very first visit, the entire office was very friendly and always made me feel very welcome.
They are also talented, organized and professional. After 31 years with Nordstrom I have high expectations of service and they exceed all of them!

I don’t write many reviews and as you can see from my previous ones, they are usually to complain, so I found it only fair to put something out there when I am beyond impressed, so here goes: I am writing as a parent whose first child is just about to get his braces off — a big deal! I have been so pleased with not only Dr. Sullivan’s professional work on my son’s teeth (they are perfect!), but also his staff and the facility — everything is top notch! No matter how many patients may come and go each day, it feels like a personal and inviting office. On our first visit we were greeted promptly and taken back for a thorough consultation. My son was of course a bit nervous to get his braces on yet they made the whole process, dare I say it, enjoyable! The assistants take ample time to apprise me of his progress after each visit, and the front staff is always so friendly, patient, and helpful in finding us the appointments that work best for our schedule. My son had a sports injury that involved his mouth, and they accommodated us immediately. Dr. Sullivan himself always makes my son feel comfortable; he is very kind and always takes the time to listen to any questions or concerns, never making you feel rushed. There is an awesome video game area for my younger son to keep busy when I have to drag him along. I could not recommend this orthodontist more highly (I already have to many!).

Pros: professional set up, provider is very knowledgeable, kid friendly.
Cons: more of a fit issue for me. He has a high volume practice so I felt a little like just part of the crowd, felt very pressured to make a large deposit on first visit, understood treatment goals but not why he wanted to proceed in certain way (prefer to be more of a partner in my child’s care).
I tend to prefer smaller practices with a more individualized sense of service, especially for the amount of money we would be spending for orthodontic care, so did not follow up after the initial consultation.