Bliss Home & Design

YAY! This horrible store is OUT OF BUSINESS!
Most ridiculous store ever and the worst customer service!

Great furnishings but customer service and store management are horrendous. We placed an order through Bliss Mill Valley on the recommendation of a friend, who noted that the caliber of design offsets spotty customer service. After placing the order and paying up front, we didn’t hear anything for two months. After a number of calls we were told that our designer quit the store and that our order was «recovered.» More than two months after that, we finally received the product, which was in poor condition and not as expected. When we reported this to the store manager, she hung up on us and said «I should have known.» Inappropriate? Absolutely. I regret that we don’t have the opportunity to say ‘we won’t shop here again,’ as it appears this store is going out of business.

Are you dripping in dough, hankering for horribly high-​priced trinkets, domestic doo-​dads, $ 78 coke bottles (sorry the coke is long gone!), in an over the top style that’s reminiscent of someplace else? Then by all means stop in and take a peek. But hurry, because based on what we saw, doubtful they will be around long.

Questions to ask before deciding whether to stop here for a look/​see:
Are you rich? (Rich in character doesn’t count; I’m referencing your bank account).
Is your home over 6,000 square feet?
If you answered yes, to both of the above then by all means, step inside this vast gorgeous space (formerly home to Smith & Hawken RIP) filled with interior furnishings and everything that goes along with them.
If you’re rich only in character or live in a bungalow or rancher, I still love you, but you’re not the target market for Bliss. There’s furnishings here that would overflow in the small rooms of most homes and most of us don’t have the bank for them anyhow. This store is seriously beautiful to stroll through but I felt left in the dust by the prices. Most of the time, seeing beautiful things is inspirational as I can imagine my home filled similarly. This time I could only imagine someone else having all of these beautiful things in their home. Someone else with a giant home and a whole lot of dough.