Citibank

Very disappointed with the service from the bank. Bank manager, Benny, does not even know the services that the bank is supposed to offer its customers.

Want to wait one hour to cash a couple checks? Then this is the bank for you!
Want to be treated like a criminal for bringing in a money order? Look no further! Citibank staff here specializes in harassing you and making your day terrible for no reason at all!
Want passive-​aggressive employees who make mistakes in their system and then blame you? Then this is the bank for you!
Want a manager who doesn’t apologize for messing up but instead sends you back to the same person who caused the problem? Then Citibank is the bank for you!
Citibank — with closing branches and falling stock across the country — a timeless experience in banking for all to adore

Great service, nice people, and a clam, relaxing environment. I“ve been banking with them for about a year now. No issues. Make an extra mortgage payment? no problem. Straight deposit, we can do that. Never had a single grumpy teller.
Also never had a long line. I like that.
Not sure who the other Unilocalers are working with… I never have any issues. :)

Like the branch, like the people, but be warned: Citibank — which already closed at 5 PM Monday — Thursday — has decided to become even less convenient by changing their 6 PM closing time on Fridays to 5 PM.
I hate having to take off from work to do an in-​bank transaction, but at least I had Friday. No more.

Do you really need 4 people including a manager to do one international wire transfer? This is the only citi near my house. So so sad…

The staff was so nice. Someone greeted me when I walked in and it didn’t feel fake at all! The transaction was quick and accurate.

Citibank is the worst bank when it comes to customer service/​response. I’m having one of the most frustrating experiences, and no one seems to know what is going on — that is if you can get them to answer the phone! Disgusting!!!

Join a credit union!
Citibank enticed me to join with a cash back promotion on my debit card. The rebate is uncapped, so I get a percentage of whatever debit purchases I make placed in my account at the end of the month. It seemed to be a great deal, so I switched banks to take advantage of it.
I was buying a car, and I had to add $ 50 to the price to get the right to buy it with my debit card. I had called that morning to confirm that I was still in the program with Citibank, and was told yes. Now they are a week late with my rebate payment. I have called them twice, but I am just put on hold for a succession of 10 minute waits until I hang up in frustration.
Citibank doesn’t honor its part of their agreements, and won’t discuss it on the phone. DO NOT BANK WITH THEM.
Oh yeah, they also upped my monthly checking account fee after 4 months from $ 9.50 to $ 20/​month. Without notifying me first — they claim they have no responsibility to do so.

O gosh. I tried to order a replacement card there twice. First time the card never arrived at my apartment. OK, I thought they at least gave me a temp card good for 3 months. I went back and ordered a card and had it delivered to the branch so I knew it would get there. I get a call two days later saying the card is there. I go. Stand in line. And they lost my card over night. At least the cashier was super helpful in helping me close out my account on the spot.

The bankers who work there are nice and professional!
I went here last Sat ~30min before they close. They didn’t rush my friend and I, and were very helpful during the account opening process

I think that this Citibank branch is by far the best Citibank Branch in the bay area. Benny, Joycelin, the tellers are professional, very friendly and knowledgeable. They know many customers by their names and greet them when they come in the branch. When the line get slong, they try to help speed up the process by having extra staff just processing deposit items.

Not all Citibank branches are equal and this one is among the best. I usually don’t look for the bells and whistles in a bank, I just want to get my stuff done. The service is personalized, friendly and efficient. They’re quick and smart to meet your needs and make relevant suggestions. Justine and Teddy there provides great service and takes their time to explain things to you without pushing you to buy more services. The branch is clean, easily accessible (great location and parking) and ATMs are up almost all of the time. That’s why I’ve been with this bank and this branch (even before they moved to this location) for more than 10 years.

Citibank is BY FAR the worst bank on the planet. I know nothing about the Millbrae branch… but I can tell you that I never go into bank branches. And their customer services is horrendous! It is some call center in India and the people NEVER understand what you are talking about. AND EVEN WORSE, something is wrong with the lines so in the middle of my last transaction (which by the way was an attempt to track down a $ 1500 deposit they lost) I got disconnected. TWICE.
So in a nutshell, this bank SERIOUSLY SUCKS. They lose deposits; it takes them weeks to clear checks. There are SO many errors, it is hard to believe.
I already started a new account with Bank of America and am just trying to GET THEM TO RECOGNIZE A DEPOST that I made so I can get my money and close this account. Seriously, stay away from Citibank.

This branch is sensitive to it’s customers needs. They actually try to minimize the long lines by taking you out of line to process a straight deposit. Rather than having you wait, they will fill out a deposit slip for you, give you a receipt and send you on your merry way.
Kudos for your attentive awareness!