Bernie’s Tire & Auto

Great service at affordable prices. Could not ask for anything more.

We’ve been servicing our cars at Bernie’s for the past 10 years. Their services are top quality: diagnostics is spot on on the actual root causes, the repairs are robust and once the problems are fixed they are fixed for good, prices are reasonable, and the staff is courteous and professional. We highly recommend you try them out yourselves — you will be happy you did.

Bought a car from Bernie 3 years ago and keep going going back ever since for service on 3 cars. Glad I found him and his shop. I’ve also contacted him several times for advice and he unselfishly offers his knowledge and help. Bernie is honest, fair and a genuinely nice guy. I have no hesitation recommending him and am glad to have found a reliable, quality mechanic.

I’ve gone to Bernie’s for 3 cars over 10 years. BJ, the current owner, is the most down-​to-​earth guy I’ve dealt with. He’s honest, always gives me more for my money, and goes above and beyond. When my battery died while in my driveway, he came to my house to give me a jump. When my electrical system blew, he fixed numerous problems and gave me discounts. When I bought my car from him, he gave me a year of free oil changes. He also showed me how much he made from the sale — a pittance. I can’t recommend Bernie’s highly enough. They’re honest folks.

When I first walked into Bernie’s, I was armed with a prior estimate from an Audi dealer as to what I needed and what the price should be. They gave me a terrific estimate and I agreed to have the work done. I made an appointment to have the work done 4 days later. I arranged it so that I could work from the shop as they said it would take a few hours to complete. When I showed up this morning to have the work done, everything seemed fine. They told me I would be done after lunch. Figuring that I had a number of hours to kill, I decided to walk over a mile to Starbucks, the closest coffee shop in the area. After a 20 minute walk, they called me on the phone to alert me that they did not have the part in stock, they would have to order it, that it would take 2 days to arrive AND it would be more than double the original estimate. Further, this required me to take an additional day off of work.
Instead of them apologizing for their mistakes, they acted as though I was at fault and gave me attitude when I questoined how this could have happened. They should have checked to see if they had the part originally and this whole issue could have been avoided. They had no reasonable excuse as to why the price more than doubled without any change in the scope of the work to be done. And worse, they were not at all apologetic for their mistake.
I even told them of my desire to have them show at least a small amount of remorse for creating the inconvenience and they were unable or unwilling to provide it.
I will never utilize their services again.