Longchamp

Horrible experience with this location. I had a $ 600 tote bag out for repair for well over 6 weeks, when I called the store to inquire about it. I had the unfortunate experience of dealing with Kim (the manager!) over the phone who exuded a total lack of intelligence. I attempted to leave her my current address to send me the bag as my address on file was not current and I would not be there to receive it. When I emailed customer service they could not be bothered to reply. Well 6 more weeks later I receive an email about a package. I had to have it rerouted to the store as I was out of the country and it was sent signature required. They resent the package without notification or consent, shoved it in the smallest ups express box imaginable with no wrapping and it sat outside in the elements for two weeks. Long story short Kim sent the bag and it was ruined. My advice: Don’t shop here and buy your over priced «made in china» nylon bags elsewhere. If I wanted shitty service I would go to Macys!

Worst customer service. I actually called their corporate HQ to provide feedback. I was bringing in a bag for repair and the sales associate was rude, dismissive and judgmental when I told her the purchase may have been made at Nordstrom, Saks or Bloomingdales. She acted like I was handing her a pile of dog poop instead of an expensive tote bag. She then lied to me and told me there would be a charge to repair my bag since it was «not a boutique purchase.» She also insinuated that my bag was a fraud because I had purchased it elsewhere. The manager (who was much nicer) came out to assist and I did end up leaving my bag for the repair. The customer service manager with whom I spoke was gracious, apologetic and was going to call the store to deal with the arrogant employee. She confirmed that there is no charge to repair the corners on these totes and was going to arrange to ship the bag back to me once it was fixed. I then walked over to Nordstrom and purchased a new bag. I will never buy anything from this Longchamp location again.