Professional Audio Consultants

AVOID PAC AT ALL COSTS
If you are in the market for a high end audio or home theatre system, or perhaps a seamless wireless internet system, you should seek out a business specializing in these services. You should expect to pay more for the components than at Best Buy or PC Richards, because the selection of the components, the expertise in designing the system, and the overall service pre and post the sale are part of what you are purchasing.
But what if you do not get good service, such as being double billed for installation when the component recommended did not meet the proposed purpose? Or if you are billed for service provided and the system is less functional than when the person arrived? Or if you are told to solve the problem yourself through a website, which requires speaking with that company’s technical expert, purchasing components you must assemble and install on your own, but the home theatre business decides to sell you those components at MSRP plus shipping, even though they expended no time and left you to solve the problem alone? Or if the head of the service department is nasty and totally lacks any interpersonal skills and is unwilling to accept any responsibility for any issues that are not satisfactory to the customer and will not even grant the slightest credit?
I would say that you should avoid that business at all costs and find one that is committed to its customers and provides the services promised as outlined above.
This was my experience at PAC and why I would never use them again. It is also probably why I never received the survey mentioned on their website, which I doubt if they ever received back would take it seriously.
PAC Client Satisfaction
Every project is followed by a survey mailed to the client with a postage paid reply addressed to the owner of PAC Ralph Tarnofsky.
I never got this survey and when I did provide feedback, I got the cold shoulder and no satisfaction. Instead, I received contempt and no consideration.