Shear Extacy Salon

What a disappointing salon. They totally ruined my hair. After telling the owner and the stylist doing my hair that I didn’t want permanent color as I had never put color into my hair, they told me they were going to put a glaze. The «glaze» is still washing out after a year and a half. After complaining, the owner blamed it on the stylist and didn’t offer to compensate or fix it. She told me to book another appointment and that it would be a work in progress. Pathetic and so unprofessional.

They did an impressively bad coloring job and had terrible attitudes. I had walked in to check them out and tell them what I wanted and they assured me they could do it (they did not specify a time frame bc if they had they would have booked me earlier so as to not interfere with closing time) so I booked an appointment. I spent upwards of four hours and $ 400 to walk out with seventeen different shades of really poorly and uneven bleached hair. I went back the next day only to have the stylist refuse to fix it. She said it was because I walked in with «attitude» when all I was was upset over my hair looking so terrible. I APOLOGIZED PROFUSELY for being upset and having a tone with her but she still wouldn’t fix it (which should imply I completely corrected any bad attitude). At that point the manager? stepped in and preceded to yell at me and humiliate me in front of other customers even though at this point I was just trying to diffuse the sitch. She said she would fix my hair but would charge me again and wouldn’t do it until the next week. I couldn’t believe they would charge me again, let me walk around like that and have me beg them to do it. I asked for a refund and went to a much better salon in patchogue where they fixed it and gave me what I wanted in two sessions for far less and an amazing attitude. I would absolutely urge anyone looking for a salon to go elsewhere also.
P. S. Do read the other review I am definitely not the only person that thinks that they’re incredibly rude.

I went here for my little girl. Her hair was messy, long, curly and very unruly. It had knots in it all throughout. So I went here with the hopes that it would be taken care of. First time I went, the hair stylist, I think her name was Judy or Jody (started with a J I’m sure), managed to get all the knots out. With the help of her sweet kind assistant who helped as well. I was pleased. However I was lectured by Judy on making sure to brush her hair, which I did every day to no avail. I didn’t appreciate her telling me to do this, like I was a child or something, and I’m her mother. So I came in again a few months later with the same problem. Unruly hair, unmanageable. And when she saw me coming, I knew what she was thinking. «Oh no, not her again.» I think it may have been a different girl that helped her this time, but all the other women were very sweet, very kind. They looked at my daughter’s hair and after I said «I’m so sorry I know her hair can be a bit of a problem» they said «No problem! We will do the best we can with her hair!» Very sweet girls. Anyway, I was given to Judy again, only this time, apparently it was far worse, from what she said. She wasn’t able to do it, just would take too much time, too many knots, too much this and too much that. She didn’t want to work on it, even with the other girls’ help. I could tell. So she told me I had to come in another time with a doctor’s note bc she had a bruise on her scalp that she got from falling off our couch a few years ago. But I got the message: she didn’t want to do it. She was pushing me back and she had a lot of excuses as to why she should. She should have let another girl do it then. They were much more sweet anyway! I didn’t appreciate the attitude, plus every time I spoke around her, she would ignore me. Didn’t like that either. When I go to a hair salon I like to feel comfortable with the stylist. Did not feel any comfort around her at all! The funny part is I never kept my appt to come back. Didn’t have to! I went to my aunt’s house for help, and to my surprise, she got all the knots out with one easy concoction! Conditioner, olive oil and water! That’s all it took! She didn’t have to cut my daughter’s hair, like Judy, she didn’t ignore me, like Judy, and bc she clearly didn’t know what she was doing, like Judy, she looked it up (unlike Judy) and walla! It was right there! You really should think about hiring ppl who don’t have attitudes and who actually know what they’re doing. Bc a good stylist would’ve known to do that already without looking it up.

Someone I knew had her color done there and it was exactly what I wanted, so I went asked for Tracy, the owner, and she wasn’t taking new customers but would supervise who I got, so I went. She did the exact opposite of what I asked for!!! Then started again and made it darker but it wasn’t at ALL what I asked for, so I went back again and showed a picture and STILL didn’t get what I asked for!!! After 9 hours in the chair and a hairdresser with a BAD attitude I went somewhere else!
Tracy offered to fix it herself two weeks later, I don’t have the time for as she said «a work in progress» I had a wedding to go to. She refused to refund any of the $ 300 it cost me there, and I paid another $ 200 to fix it!!!
DON’T waste your time or money going there, they are rude, unprofessional and don’t know what they’re doing!!!

I have been going to Shear Extacy forever and they have never let me down. Besides doing fantastic work the salon is extremely upbeat and the women are fun to be around. I would recommend this salon to all. You won’t regret it.

I’ve been getting my haircut here for a little over one year now, its always a good time and a laugh. The ladies are great and attentive, they always ask if i would like coffee or water which goes a long way now a days! My hair cut is always great and i will continue recommending them to friends and family thus their superb service they provide.

One of the best salons you can find in the area. The ladies in the salon are hard-​working and have an awesome creative flair. Every time I leave the salon, I get comments on how gorgeous my hair looks. I’ve also had a facial there, which made my skin glow for over a month. The place is meticulously clean, and the environment is calming and beautiful. The owner also made a special effort to make the new location accessible for wheelchair users. Thank you, Shear!