I believe Robert is the only man working for this company but he is phenomenal. My dryer broke and the company suggested that I call him to repair it.(It is a «special» dryer. Read: pain in the ***.) He came quickly and told me that my motherboard had fried. He ordered a new one and was super sweet about my time. He completely understood how much I needed my dryer and tried to get the situation resolved as quickly as possible. He answers his cell phone and kept in touch. I had it fixed within a week and that included ordering time. Would definitely use him again.